An accomplished, results driven professional with over five years of experience in leadership and management of successful teams and over eighteen years extensive customer service experience. Expertise in developing and implementing programs to improve business operations and employee progression. Skilled in hands on coaching and mentoring through the development of creative training methods leading to steady performance excellence, growth of revenue, customer retention and consistently exceeding revenue targets. Ability to create buy-in and promote a healthy, positive work environment through investing time and effort into training and development programs. Energetic and enthusiastic self-starter ready to take on new challenges. I have developed a passion for leadership and am always eager to further broaden my knowledge by connecting with like-minded people. I welcome the chance to connect and talk about potential opportunities in people management.