• Identify current and future customer requirements by establishing rapport with potential and existing customers.• Manage budget for multiple stores. Continually achieve financial objectives: $2.8 million in sales in 2019.• Maximize sales and profits by setting the standard of excellent customer service: 4.5% sales increase YTD.• Directly supervise Operations Managers, Assistant Managers, Key Holders, Product Specialists, and Sales Associates on an ongoing basis.• Maintain store staff by recruiting, hiring, orienting and training employees.• Coach personnel in customer service, team building, product knowledge and merchandising techniques.• Write and assign employee schedules on a monthly basis.• Set criteria for staff, such as sales performance-based metrics and financial goals, and evaluate staff accordingly.• Oversee inventory control, including preventing shoplifting and employee theft, accurate ringing up of merchandise, and placing orders as needed.• Assist in creating social media content and advertising campaigns for attracting new customers, retaining current customers, and helping to create store promotions to drive foot traffic and overall sales.• Market merchandise by studying advertising, trends, and executing visual merchandising display plans.• Develop and implement new ideas to better promote store locations, brands, and sales through community outreach and involvement. • Maintain operations by initiating, coordinating, and enforcing operational and personnel policies and procedures.

-Utilized product or service knowledge, marketing research, and consumer characteristics to determine client requirements.-Maintained budget ($6.0 million in 2013) through on-going prospecting, deal negotiation and master purchase agreement throughout VA.-Established rapport with potential and actual customers to identify current and future customer requirements, desires, and needs.-Studied and analyzed sales results, demographics, customer satisfaction surveys, and other market research information and adjusted and redirected sales campaigns, as needed.-Collected, analyzed, and summarized information and trends in value-added reports.-Maintained all client communication through weekly bulletins, quarterly Account visits, and Regional and National Meetings for approximately 60 accounts.-Identified short-term and long-range issues that must be addressed, provided information and commentary pertinent to deliberations, recommended options and courses of actions and provided conflict resolution.-Consistently was aware of and in pursuit of opportunities for account growth and new business.-Conducted in-store promotions, events, and product training seminars.

Additional roles within the organization:- Nantucket Island Retail and Newburyport Leasing Representative- Customer Service Manager- Mall Marketing Coordinator- Mall Marketing Intern