In Sigma's unique, best in class, support org I provide end-to-end consultative technical support from issue intake all the way to issue resolution for data connectivity, performance, authentication, embedding, and data validation issues from Snowflake, DataBricks, BigQuery, PostgreSQL or RedShift to Sigma. • Collaborated with Sales Engineers, Account Executives, Customer Success Managers (CSMs) and to prioritize and resolve high impact issues across all clients from scale accounts to enterprise customers within established SLAs.• Via Snowflake, queried customer audit log data to triage, conduct investigative deep dives and troubleshoot data anomalies and discrepancies to provide insights and lead evidence based customer resolution calls. • Via Swagger and Postman, provided hands on guidance on using Sigma APIs and endpoints for administrative and data implementation, provided ad-hoc support when needed.• Provided guidance and served as first point of contact when responding to (24/7) Pager Duty for tier 1, 2, and 3 support issues and (de)escalate as needed with engineering appropriately. • Ensure collaborative team culture and success by mentoring and onboarding new and junior colleagues• Provide constructive feedback and conversations on continuous improvement on existing process for support organization.• Maintained a minimum average of 4.8/5 CSAT quarter over quarter; answered and resolved over 3000 tickets to date via intercom live chat and Zoom consulting office hours

• Redefined the dreaded food decision funnel experience by understanding user needs and pain points through iterative usability testing with 75+ participants, market research, and Figma prototyping• Streamlined data preparation workflows using Jupyter Notebook, Sheets API, and NLP frameworks for curated business and ingredient datasets at scale• Delivered analysis on rapidly expanding datasets of 27k+ businesses to inform engineers, designers, and PM of its impact to product development• Developed a product filtering algorithm that boosted app click through rate by 7%• Implemented a data annotation system and Python script to reduce data labelling time by 50%•Operate Slack channel and Notion to support 12 colleagues with cross-team progress in weekly deliverables and setting week-to-week meetings

MATH 373•Managed student performance on Canvas by the weekly publishing of updated grades and assignment feedback •Mentored 25 Statistical Learning students through 1:1 office hours and used judgment to prioritize urgent needs•Assessed homework and project submissions for sound completeness of algorithms implemented from scratch

•Served as the first primary USF campus resource for the Google Cloud Platform•Oversaw the process of event planning between recruited core team members and occasionally external communities•Develop workshop activities with technical leads to bridge the gap between theory and application for 100+ students•Managed Mailchimp campaigns and content across all social media channels, maintaining 60% student engagement•Helped transition new DSC Lead for the following academic year in communication with regional project manager

•Facilitate communication between all members to ensure planned events or ongoing projects are fulfilled at the appointed time•Engage K-8 students to improve their math skills through exciting SF Math Circle style activities •Encourage higher education in mathematical sciences and equal opportunities in the STEM workforce

•Fulfilled client requests via communication in Outlook and established 100+ faculty and staff biographies online•Implemented 50+ updates to usfca.edu and myUSF website by fixing web page discrepancies through Siteimprove audits and HTML/CSS edits, improving accessibility by 20%•Managed the university’s marketing assets in Drupal and analyzed Google Analytics data ensuring records are entered correctly, content is migrated properly, and consistent terminology is used•Support marketing executives in organizing digital campaigns and employing marketing analytics techniques, contributing to 22% traffic growth

•Selected as one of two campus representatives to actively educate the USF community about Google Cloud products•Organize events and workshops to promote the Google Cloud Platform and the resources students could utilize to further develop their innovations•Collaborate with local Google Cloud Platform teams to provide real-time feedback on ongoing product development

•Collaborated with 24 MSJHS students to create a 300-page yearbook that more than 2,000 students purchased •Worked with Canon and Nikon camera equipment•Utilized Adobe InDesign, Photoshop, and Lightroom to produce each unique spread from scratch in its best quality possible

•Organized a team of 10 peers and exceeded fundraising goal by 8% to promote cancer awareness•Coordinated creative fundraisers and raised more than $1000 towards cancer research