SAFe certified product manager with experience in agile events and tools. Conducted in-depth market research by identifying trends from various data sources and leveraging subject matter expertise. Tasked with the vision and development of an all-inclusive cloud-based Property Management System (PMS) tailored for B2B transactions and positioning the product to compete effectively with industry-leading systems.• Actively participated in the Request for Proposal (RFP) and the High-Level Planning (HLP) process for multiple domestic and international industry-leading hotel brands. • Prioritized the product timeline/roadmap and managed the maintenance of the product backlog for primary and supporting domains.• Managed international and domestic cross-team collaborations, including but not limited to; solution managers, R&D, UI/UX experts, and implementation to ensure effective communication and alignment with the overall product vision.• Managed the creation and delivery of a comprehensive functional product documentation for all domains. This provided detailed insights into specific technical functionalities, use cases, and recommended user flows. • Detailed, managed and presented new requirements that outlined functional and technical scopes, business need and value.

Effectively managed a team of 30 employees, driving them to surpass daily operational objectives, while fostering valuable interpersonal connections with stakeholders and cross-functional collaborators to nurture a high-performing and streamlined work atmosphere.

Provided strategic leadership across all levels, overseeing diverse facets of daily hotel operations, and proficiently managed daily and monthly accounting responsibilities for a team of 50+ employees, including billing, account reconciliation, auditing, budgeting, and procurement. Main point of contact for vendors, shareholders and escalated guest issues.

Played a pivotal role as an initial team member for a highly anticipated mixed-use property. Selected and nurtured a diverse team of 15 employees. Continuously monitored the staff performance in all phases of service and job functions ensuring all procedures are carried out to departmental standards. Developed personalized relationships with guests that led to repeated business and an increase in booking revenue.