Technical Project Manager and Delivery Lead for large Financial Institution located in Charlotte, North Carolina.

Provide business analysis process, approach guidance, and coaching to a team of 10 business analysts. Requirements elicitation, business process, and development of business and functional requirements documentation. Scrum master for a large customer facing web based application in an Agile project environment.

• Requirements elicitation, process analysis, and development of business and functional requirements, for Bank and Retail Lending platform initiatives.• Develop use cases and graphical depictions (activity diagrams, use case diagrams, UML) to help communicate business and system process flows to both business and technical staff.• Coordinating with multiple department including IS Teams and vendors to gather requirements and implement application changes in support of department changes in a fast paced Agile development environment.

• Lead requirements gathering and documentation efforts, analysis, detailed process flow design, and user acceptance testing for LockPath Keylight GRC Application.• Worked with technology team to identify system, data, security, and process dependencies for upstream and downstream application data flow. • Developed screen mockups and proof of concepts for business review and approval in an Agile development environment.

• Lead requirements gathering, analysis, detailed process flow design, and user acceptance testing for BWise GRC Application.• Developed screen mockups and proof of concepts for business review and approval in an Agile development environment.• Performed system administrator functions in the production environment.

Project Manager - Telecom (Contractor for CSX) | Jacksonville, Florida 06/12 - 11/12Key contributions included. . .• Successful project implementation of Avaya Witness Recording upgrade (Rel 7.7 to Rel 11) and installation of supporting hardware infrastructure.• Design and successful installation of new CSX Avaya Test Lab at CSX’s Southpoint II office. Engineering Lead (Contractor for Apple) | Cupertino, California 04/12 – 05/12 • Provided onsite engineering team support at Apple.

• Participated in project requirement and design reviews, business requirement traceability, test script development and assisted with required technical and bank compliance documentation.• Developed and conducted end to end test cases on Hogan and interfacing Wells Fargo applications (SVP, CIV, FDR, WIB, BIB, and Wires).• Manually conditioned test data in Hogan and verified Hogan PCD information to ensure proper setup prior to release of code to UAT for test execution. • Used HP Quality Center to verify automated test case/test script execution. Provided guidance and direction to less experienced analysts on test execution when needed.Key contributions included. . .• Playing a key role in the effort to centralize defect tracking for numerous UAT testing groups. The successful implementation of one Clear Quest [CDTS] repository not only reduced time and effort spent on separate reporting/tracking methods, it led to a reduction of duplicate defects by 30%.

Recruited as a Change Control Specialist and later promoted to Quality Assurance Analyst II.Key contributions included . . .• Playing a key role in the dramatic efficiency boost that produced a 50% increase in number of items tested, and working with programmers to quickly resolve various other technical / performance problems.• Overhauled Electronic Data Interchange testing procedures to ensure more controls to ensure the protection of personal healthcare information (PHI / HIPPA) and further enhance efficiency which significantly improved customer satisfaction.

Recruited by this $604M provider of Healthcare program management, IT and consulting services as a Quality Assurance Information Systems Analyst assigned to the MAXIMUS California Health Care Options (HCO) project. Served 3 months as interim QA Manager before being promoted to Change Control Coordinator.Key contributions included . . .• During the critical renewal phase of our contract with the California State Department of Health Services, led the 13-member QA team in achieving ISO certification - a critical factor in earning the subsequent four-year contract award from this major agency. • In the transition to this new contract, directed crucial implementation of a series of computer system enhancements to achieve compliance with strict new state processing requirements. A key part of this process involved serving as liaison between the company and the State of California to ensure that all system controls and changes were in place.

Recruited as a Computer Operator promoted to Associate Software QA Analyst, and then to Software QA Analyst by $4.1B commercial gaming technology / lottery services leader in over 50 countries worldwide.Key contributions included . . .• Leading a QA team through a critical test cycle that successfully identified / fixed software bugs and improved the system performance of 20,000+ lottery terminals in the state of California.