Plan, direct, and manage human resource activities to maximize the strategic use of human resources and maintain functions such as employee relations, benefits, compensation, recruitment, policies, and regulatory compliance. Create all company wide HR correspondence.Previously HR Manager and Office Manager from June 2014 - January 2017

Headed the company-wide implementation and integration of ADP Workforce Now as new HRB system. Conducted company-wide Open Enrollment. Create and conduct New Hire Orientation and Benefits Orientation for all New Hires and transferred employees. Oversee all employee's benefits records and enrollments using ADP Workforce Now and internal HRIS systems. Process and audit monthly health invoices, fitness reimbursements and ergonomics requests. Continually propose and implement Health and Wellness, Core Benefits, Community Volunteer events and Branding ideas. Member of Samsung's internal Events Committee.

Maintained human resources and benefits records including executing ADP payroll, A/P, A/R and expense reports with Intacct. Managed front desk, scheduling, catering and directly provide administrative support to Executives and Directors. Coordinated large-scale projects such as directing the 2012 Open Enrollment and the company-wide offsite Sales quarterly meetings.

Promoted to Quality Team Associate within 1.5 months. Supervised the Quality team's CSRs and increased SLA productivity to over 95%. Created CSR Training Manual and directed training seminars. Assisted Quality Team Lead and other departments with special projects; maintaining usedcars.com active vehicle lookups, dealership locations, customer satisfaction surveys and QA on customer website interface.