Tiffany Komro Email & Phone Number

- Lead and manage a team of customer service representatives- Build and maintain strong relationships with key customers- Address and resolve customer inquiries, complaints, and logistics issues promptly, ensuring customer satisfaction and timely resolution. - Logistics Coordination: Oversee the planning and execution of logistics operation. Continuously evaluate and improve logistics and customer service processes to enhance efficiency, accuracy, and overall performance.- Develop and monitor key performance indicators (KPIs) to assess the effectiveness of the customer service logistics team and implement strategies to achieve and exceed targets.- Collaborate with cross-functional teams, including procurement, warehouse, and transportation, sales, to ensure the smooth flow of goods and information through the entire sales process. - Liaise with all concerned parties to guarantee adequate planning, execution and monitoring of all marketing activities.- Vendor Management & Compliance: Manage relationships with logistics service providers and suppliers, negotiating contracts, evaluating performance, and seeking cost-effective solutions. - Ensure that all logistics and customer service activities comply with relevant laws, regulations, and industry standards.- Budget Management: Assist in the development and management of the logistics and customer service budgets, optimizing resources to achieve cost-effectiveness.- Project Management: Oversight and development of the marketing strategy based on the sales plans and execute through coordination with Marketing Specialist.- Project Management for Syteline/SureShip software for Customer Service and Logistics, tying into Production and Accounting.

- Manage international shipping & partnerships w/Freight Forwarders - Manage audits of CS procedures and policies - Manage communication between production/shipping to achieve month end/quarterly shipment goals- Manage reports for external/internal stakeholders - Communicate/process prepayment accounts- Continuously look for ways to improve processes and procedures and streamline systems. - Maintained customer ordering portals to process quotes/orders and communication - Internal liaison between Sales Director/Logistics/Production/Accounting/Leadership teams

- Retain/Manage client relationships- Partner with: Sales/Marketing/Logistics/Production/Accounting teams to deliver to global customers - Provides customs documentation for all international shipments. Works with logistic companies to ensure destination country requirements are met

Santa Rosa, Ca

- Manage Mid South/Ohio Valley/Canada territory - Account Management of 6-8 Business Development Executives- Managed deliverables of 20+ accounts- Partner with BD Executives of processing/invoicing of FDA Approve stents as well as clinical trials for patients/hospitals - Maintain/update supply chain of medical devices

Healdsburg, Ca

Sonoma, California, United States

- Customer Service: Phone and Email - Liaison for Sales Reps, Customers and factories for quotes, orders, samples, pre-production samples and artwork.- Distribute emails/calls to Sales Reps- Generate weekly/monthly sales reports for meetings

Rohnert Park, California, United States

- Process phone/internet orders- Help clients navigate the customer ordering portal- Help maintain products on the GPnet site for Taco Bell, Pizza Hut and KFC- Maintain all product reports, backorder reports, daily/weekly number report

Santa Rosa, California, United States

- Customer Service: Sign up account, Cancellations and Renew- Prospecting: New Business research and set up appointments for Account Executives- Assign inbound business leads and emails to corresponding departments- Order Processing of Internet/Phone and Verizon Cell services- Assist in quoting and processing orders for PRI, Fiber DIA, T1, Frame Relay services- Fill in Telco Coordinator/Account Executive