Client Relations Account Manager
Current
Apr 2023 - Present
AeroLeads people directory · profile
Tiffany Luck Email & Phone Number
Client Relations Account Manager
at
Ocwen Financial Corporation - US
1 work email found
@ocwen.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Client Relations Account Manager
Location
Waterloo, Iowa, United States
Company size
Who is Tiffany Luck? Overview
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Quick answer
Tiffany Luck is listed as Client Relations Account Manager at Ocwen Financial Corporation - US, a company with 2064 employees, based in Waterloo, Iowa, United States. AeroLeads shows a work email signal at ocwen.com and a matched LinkedIn profile for Tiffany Luck.
Tiffany Luck previously worked as Senior Manager, Correspondence at Ocwen Financial Corporation - Us and Senior Manager, Customer Experience at Ocwen Financial Corporation - Us. Tiffany Luck holds General Studies from Hawkeye Community College.
Company email context
Email format at Ocwen Financial Corporation - US
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{first}.{last}@ocwen.com
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Profile bio
About Tiffany Luck
A strategic and performance-driven Senior Customer Service Professional with demonstrated experience in financial services, project management, technical writing, quality control, vendor relations, correspondence enhancements, customer experience, and auditing. Established capabilities in internal and external communication, organization, cross-department collaboration, and teamwork. A reliable and detail-oriented producer that coordinates skillfully with team members, vendors, and management to troubleshoot issues, develop lasting solutions, and deliver consistent results.TECHNICAL SKILLSMicrosoft Office Suite, Microsoft Project, SharePoint, iCasework, PolicyTech, Stella Connect, SurveyGizmo
Listed skills include Vendor Management, Sdlc, Business Analysis, Disaster Recovery, and 5 others.
Current workplace
Tiffany Luck's current company
Company context helps verify the profile and gives searchers a useful next step.
Ocwen Financial Corporation - Us
Employees
2064
AeroLeads page
11 roles · 37 years
Tiffany Luck work experience
A career timeline built from the work history available for this profile.
Senior Manager, Correspondence
- Handled vendor oversight and project management in support and implementation of company correspondence. Acted as vendor relationship manager for multiple print vendors. Supervised multiple projects in support of.
- Managed and coordinated implementation of multiple projects with print vendors.
- Led testing between company and print vendor to successfully deploy custom file used in creation of monthly account statements.
- Achieved annual savings of $1M.
2021 - 2022
~1 yr
Senior Manager, Customer Experience
- Oversaw and implemented consumer-focused initiatives centered on execution and reporting of company net promoter score. Translated voice of the customer (VOC)/net promoter score (NPS) through complaint data and surveys.
- Monitored and responded as applicable to social media postings via Twitter, Facebook, and ConsumerAffairs.
- Contributed as key player in Servicing Excellence program, participating in Servicing Measurement and Service Obstacle System subteams.
- Created and implemented social media customer outreach policy and procedure in 2016, resulting in star rating increase from 1.14 to 4.0+ and successful maintenance 4.0+ rating within six months.
- Executed multiple projects in complaint management system, including integration with IdentifyNow to automate security permissions, integration with internal Call Management System (CMS) to automate complaint case.
2013 - 2021
~8 yrs
Project Manager/Senior Project Manager/It Manager
Gmac Mortgage Corporation
- Managed numerous projects, including implementation of several technical and process improvement initiatives. Served as relationship manager in support of call center operations, working with business leadership to.
- Managed MIS workstream as a part of the consent order and AG Settlement.
- Implemented Computer Telephony Integration (CTI) Phase II.
- Facilitated the project for the Avaya Dialer.
- Oversaw the IEX Workforce Management System integration.
- Spearheaded the Witness Call Recording System implementation.
1999 - 2013
~14 yrs
It Business Analyst
Gmac Mortgage Corporation
Acted as system conversion analyst in support of post-sale and REO. Completed system conversion to Excelis servicing system. Coordinated project analysis, research, data gathering, etc. Supported project manager with the implementation of multiple projects. Participated in Telecom projects, including Speedpay/Pay by Phone, multiple IVR enhancements, and.
1997 - 1999
~2 yrs
Quality Control Auditor
Gmac Mortgage Corporation
Conducted audit of loans in foreclosure process to ensure departmental staffing and attorney firms adhered to all guidelines and procedures.
1996 - 1997
~1 yr
Company Risk Foreclosure Specialist
Gmac Mortgage Corporation
Completed foreclosure processing on all company risk foreclosure accounts. Reviewed accounts for loss mitigation options to reduce loss exposure to GMACM.
1995 - 1996
~1 yr
Bankruptcy Specialist
Gmac Mortgage Corporation
Monitored bankruptcy accounts and referred delinquent accounts to attorney firms to proceed to obtain relief from automatic stay. Observed attorney firms to ensure proper handling of accounts and observance of all procedures and guidelines according to investor or insurer requirements.
1994 - 1995
~1 yr
Fnma Default Specialist
Gmac Mortgage Corporation
Collaborated with team to handle all aspects of defaulted FNMA account.
1992 - 1994
~2 yrs
Senior Loan Counselor
Gmac Mortgage Corporation
Ensured prompt collection actions taken on delinquent accounts through payment commitments and repayment plans for loss mitigations options to avoid foreclosure. Handled accounts to ensure adherence to all investor and insurer regulations.
1990 - 1992
~2 yrs
Collection Assistant
Gmac Mortgage Corporation
Assisted Senior Loan Counselor in fulfilling position by completing mass mailings and return checks and completing follow-up if necessary.
1989 - 1990
~1 yr
2 education records
Tiffany Luck education
General Studies
Business Administration
FAQ
Frequently asked questions about Tiffany Luck
Quick answers generated from the profile data available on this page.
What company does Tiffany Luck work for?
Tiffany Luck works for Ocwen Financial Corporation - US.
What is Tiffany Luck's role at Ocwen Financial Corporation - US?
Tiffany Luck is listed as Client Relations Account Manager at Ocwen Financial Corporation - US.
What is Tiffany Luck's email address?
AeroLeads has found 1 work email signal at @ocwen.com for Tiffany Luck at Ocwen Financial Corporation - US.
Where is Tiffany Luck based?
Tiffany Luck is based in Waterloo, Iowa, United States while working with Ocwen Financial Corporation - US.
What companies has Tiffany Luck worked for?
Tiffany Luck has worked for Ocwen Financial Corporation - Us and Gmac Mortgage Corporation.
How can I contact Tiffany Luck?
You can use AeroLeads to view verified contact signals for Tiffany Luck at Ocwen Financial Corporation - US, including work email, phone, and LinkedIn data when available.
What schools did Tiffany Luck attend?
Tiffany Luck holds General Studies from Hawkeye Community College.
What skills is Tiffany Luck known for?
Tiffany Luck is listed with skills including Vendor Management, Sdlc, Business Analysis, Disaster Recovery, Program Management, It Management, Visio, and Servers.
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