Tiffany Larson Email & Phone Number

Minneapolis, Mn, Us

*Reviewed and edited all training materials for accuracy and company policy compliance. *Oversaw a Team of six Trainers and New Hire Classes of fifty employees. *Managed new employee orientation training process monthly. *Coordinated ongoing technical training and personal development classes for staff members. *Created in-depth training manuals for all newly hired employees. *Conducted training courses and prepared videos for long-term use. *Implemented new learning strategies depending upon employees' skill levels. *Organized and edited training manuals, multimedia visual aids and other educational materials. *Developed departmental systems and procedures to better align workflow processes. *Used Articulate 360 to create and implement Trainings into the Learning Management System (LMS). *Created and implemented Trainings and Knowledge Checks via the Ultimate Kronos Group LMS. *Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. *Conducted orientation sessions and organized on-the-job training for new hires. *Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success. *Transitioned the New Hire Training program to a remote environment using e-learning platforms.

*Conducted new hire orientations and training sessions, and trained current employees on new equipment and procedures. *Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness. *Reviewed and edited all training materials for accuracy and company policy compliance. *Coordinated ongoing technical training and personal development classes for staff members. *Trained new hire classes monthly with a class size up to fifty employees. *Exhibited functional familiarity with curriculum design and delivery principles and practices. *Displayed working knowledge of Microsoft Office programs including Word, Excel and PowerPoint. *Delivered classroom type and virtual training presentations to employees and managers. *Developed training materials such as training workbooks, PowerPoint presentations, filler materials, and other key items to increase the knowledge retention of employees. *Maintained updated training records for newly hired and current employees. *Researched and obtained relevant course materials to achieve training objectives. *Organized and edited training manuals, multimedia visual aids and other educational materials.

Arden Hills, Minnesota

*Actively listened to customers' requests, confirming full understanding before addressing concerns. *Managed team of twelve employees, overseeing training, and professional growth of employees. *Analyzed data to identify opportunities for improvement. *Assisted consumers in resolving their Student Loans via the Loan Consolidation Program. *Wrote, updated and executed Process Documentation, Procedures and Standard Operating Procedures for the department. *Implemented metrics to assist in the speed of talk times and documentation times for Team members. *Met with team members and assigned goals to ensure the success of the team. *Worked with managers to achieve compliance with organizational policies.

Arden Hills

*Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills. *Took escalated calls when Manager was unavailable. *Submitted Consolidation applications to the Department of Education Lenders. *Audited inventory to locates deceased and incarcerated consumers. *Worked with consumers who were filing bankruptcy and notified the Department of Education on this status. *Oversaw the Team when the Manager was away. *Assisted in enrolling consumers in the Total and Permanent Disability program. *Audited the number of resolutions each month to the information from the Department of Education

Ham Lake, Mn

*Supervised three employees and assessed performances to determine training needs and define accurate plans for decreasing process lags. *Established and maintained relationships with new and existing customers. *Generated and delivered daily, weekly, and monthly reporting which included client statements, remittances, and miscellaneous system reports. *Helped streamline processes and tasks that were completed by the Client Services department, found efficiencies in everyday tasks. *Worked with all departments to troubleshoot issues and come to a unified resolution. *Trained with the corporate controller to assist and back up tasks related to posting monies to consumer accounts *Introduced higher standards for customer service and increased efficiency by streamlining operations. *Collaborated with Senior Manager to improve customer service processes and support structures company-wide. *Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies. *Increased regulatory compliance by accurately completing tasks and adhering to regulations. *Contacted existing and prospective customers by phone or email on consistent basis, which resulted in client retention. *Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.

Coon Rapids, Mn

*Created detailed work instructions for the Documentation and Administrative Resolution teams to ensure process accuracy.*Analyze all necessary documentation to qualify consumers into a rehabilitation program for the United States Department of Education.*Assisted borrowers in the transition of accounts to the Department of Education’s Total and Permanent Disability Servicing Company.*Responsible for daily submission of rehabilitation documents to the Department of Education.*Achieved a 100% call quality score and remained compliant with Federal and State laws during the first month speaking with consumers.*Prepared time sensitive documentation needed to complete the rehabilitation process.*Updated records for the Department of Education to ensure accurate details regarding deceased or incarcerated consumers.*Partner with multiple departments to facilitate efficient document workflow.

Eden Prairie, Minnesota

*Supervising employees in the Client Services, Payroll and File Processing departments.*Professionally represented the company to our clientele.*Resolved client concerns.*Gathered and prepared data for client audits.*Completed reports and adhered to client deadlines.

Eden Prairie, Minnesota, United States

*Managed payroll for two facilities with 100+ employees using ADP payroll service. Included regular salary administration and separate monthly bonus/incentive plans. *Organized garnishments, levies, and child support payments for employees. *Monitored health care reimbursement and earned time programs for all employees. *Verified and input wage changes, direct deposit information, W4 forms and clerical changes.

Eden Prairie, Minnesota, United States

*Effectively used organizational skills to manage portfolios of delinquent banking and telecommunications accounts. *Employed leadership and interpersonal skills through training of new debt consultants. *Performed Administrative Assistant duties. *Cultivated long-lasting client relationships based on trust and solid understanding of business needs. *Coordinated with operations staff to resolve service problems and boost client satisfaction.

Eden Prairie, Minnesota, United States

*Conducted small and large group lessons to children aged four to nine.*Individually responsible for care and teaching of assigned group of children.*Worked as part of the team to oversee all children on large group field trip outings and activities.*Maintained communication with parents about their child.

Prior Lake, Minnesota

*Quickly evaluated established lesson outline to enhance presentation and outcome.*Enriched students in current learning environments.*Demonstrated teaching skills by conducting lessons to children in Kindergarten through Eighth grade.*Guided small groups of children in a Special Education setting.

Minnetonka, Minnesota