Tiffany Mcarthur-Channer's Location
Croydon, England, United Kingdom, United Kingdom
Tiffany Mcarthur-Channer's Contact Details
Tiffany Mcarthur-Channer work email
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Tiffany Mcarthur-Channer personal email
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About Tiffany Mcarthur-Channer
Fast paced environments is where I thrive; being able to get to grips with a problem and create innovative solutions. Having been a contractor for a large portion of my professional career, I have been able to use these experiences to gain in-depth understanding and knowledge within technology, logistics and operations.Outside of work, I am a serial entrepreneur and social impact specialist. I have businesses in the beauty industry and I have a software company specialising in immersive technology. I'm currently developing a product that integrates neural AI networks with immersive technology. I create and host workshops designed to support people looking to create a business and learn the skills required to run a business, whilst focusing on the importance of well-being and balance. Burn-out is not cute or necessary. Working with businesses and personal brands from conception to launch is something I have a passion for, supporting individuals and their brands with everything from database management, to building CRM software, process implementation, and helping them to understand and create their digital presence. My company offers consultancy and support in these areas for SME businesses.I am a huge advocate for #womenintech and actively share and encourage women wanting to return to or pivot into tech from another career, so if there's events you're attending or networks you are part of, please feel free to share them. I look forward to connecting with people, especially if you're interested in;1.Immersive Technology / Product Management / Data & AI Product Management / App Design & Development - I am more than happy to provide insight and collaborative contributions into projects and research.2.Growth Hacking - If your personal brand or small business needs support and want a 121 session with me. Contact me via email and we can get a session booked in. 3. Content Creation - if you'd like to work with me on careers in tech content please contact me via email.
Tiffany Mcarthur-Channer's Current Company Details
Tiffany Mcarthur-Channer Work Experience Details
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FounderVibe.Im ConsultancyUnited Kingdom
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DirectorNuture Nexus Jun 2024 - PresentGreater London, England, United Kingdom -
Chief Technology OfficerBlack Ops Consultancy May 2024 - PresentLondon Area, United Kingdom -
Founder & Chief Technology OfficerVibe.Im Tech Solutions & Consultancy Sep 2020 - Jul 2024London, England, United KingdomAs the CEO and Founder of Vibe Digital and VIBE.IM, I spearhead a dynamic immersive tech company. We specialise in software design & development and are dedicated to supporting small companies and startups. Leveraging my expertise in fractional CTO support, I provide strategic guidance and technical leadership to clients, ensuring the successful execution of product and launch plans. I play a pivotal role in crafting and implementing digital strategies, enabling clients to establish a strong brand presence in the digital landscape. With a keen focus on user-centric processes and GDPR compliance, I conduct meticulous technical audits to optimise efficiency and ensure adherence to regulatory standards. Furthermore, I personally design and build custom applications tailored to meet the unique needs of each client, driving innovation and delivering tangible results.
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Head Of Product & Development / Chief Technology Officer(Fractional)Fullspektrum® (Yes, We Are Back!) Oct 2023 - May 2024London, England, United KingdomIn my current role as head of product & development, I am entrusted with spearheading the development and execution of the company's overarching technology strategy. This entails leading a dynamic team in the ideation, design, and deployment of innovative tech solutions that align with our business objectives. I oversee the entire product creation, design management, software development lifecycle, training requirements, implementation planning, alongside ensuring seamless integration of agile methodologies and best practices to deliver high-quality products on schedule. Additionally, I am responsible for establishing robust architecture designs, implementing stringent security measures, and managing vendor relationships to meet our technological requirements effectively. Through strategic stakeholder communication and meticulous resource allocation, I drive continuous innovation and ensure alignment of technology initiatives with organisational goals. My unwavering commitment to excellence and relentless pursuit of cutting-edge solutions position me as an asset in driving transformative change and fostering growth within the organisation.Whilst building on my understanding of AI and machine learning technologies, I have specialised in crafting custom backend chatbot services powered by advanced AI algorithms. Leveraging my knowledge in AI product management, I have honed the skills necessary to conceptualise, develop, and deploy AI bots tailored to meet the unique needs of diverse clients. Through specialised training in AI prompt creation and whispering techniques, I am adept at designing chatbot interactions that are intuitive, engaging, and personalised for each user. With a keen understanding of AI's capabilities, I am committed to pushing the boundaries of innovation, delivering cutting-edge solutions that enhance user experiences and drive business success in today's digital landscape. -
Complaints Data OfficerLondon Borough Of Hackney May 2022 - Sep 2023During my role as a Complaints Data Officer, I assisted in the production of comprehensive analytical reports on complaints, ensuring the delivery of insights crucial for informed decision-making within the organisation. Through conducting in-depth queries on complaints data for the Benefits & Housing Needs service, I played a pivotal role in identifying key trends and areas for improvement. I led initiatives to optimise and maintain the existing data pipeline, resulting in enhanced performance, data quality, and increased business impact. By implementing these process automations, I streamlined team workflows, significantly reducing reactive response times and reinforcing operational efficiency. I took management of various projects and reports, including the Year End Data Analysis and Service Improvement Project.With a proven track record of driving operational excellence and leveraging technology to enhance organisational performance. My experience in managing data analytics projects and optimising data pipelines aligned seamlessly with the demands of leadership when it came to project management. I was able to use my extensive experience in process automation and project management to a dynamic team, contributing to the strategic vision and driving innovation within the organisation. My proficiency in low-level code and analytical tools further solidified my readiness to take on leadership responsibilities as time continued. -
Community Engagement OfficerVistry Partnerships Sep 2021 - Jun 2022Whilst working as Community Engagement Officer for Vistry, I served as the primary point of contact for stakeholders, local community members, and businesses, fostering engagement and addressing day-to-day queries effectively. My role extended beyond traditional community engagement responsibilities to include website development and consultation to ensure a seamless online experience for stakeholders and visitors. Additionally, I took charge of designing, building, and maintaining databases related to projects, providing regular updates and insightful report findings to stakeholders and corporate teams. I played a pivotal role in preparing written updates for the Project Board Report and actively participated in board meetings to present findings, showcasing my ability to communicate complex information clearly and effectively to senior management.Whilst in the role, I designed and implemented a feedback and complaints process for stakeholders in anticipation of construction activity, including the creation of Key Performance Indicators for resolution and escalation. Additionally, I strategized and executed activities programs for the local community, schools, and community groups in collaboration with Community Specialists, demonstrating my adeptness in community outreach and partnership building. I provided valuable support to the project team in the preparation and submission of Construction Management Plan documentation, while proactively engaging with the local stakeholders to address their concerns and resolve queries. -
Social Media Marketing ManagerVibe Media Management Jan 2020 - Jun 2022London, England, United KingdomLiaising with business owners, production teams to gain an in-depth understanding to what they required and what their goals were.Developing and managing online marketing strategies, content plans, creation, and distribution across multiple social channels. Responsible for creation, implementation, sign off and scheduling of content across platforms to ensure brand consistency.Planning, managing and hosting digital events & launchesCreating, developing and building client PR boxes and campaigns.Maximizing client reach and engagement through multiple marketing campaigns / strategies.Maintained and updated multiple e-commerce platforms in line with brand marketing plans.Creating client experience concepts and delivery plans Development and implementation of operational processes and workflows for businesses.Build and management of client websites and social media channels. Manage email marketing strategy and campaigns, including monthly stakeholder communication.Coaching businesses how to optimize SEO and their social channels to build their online presence and grown their client base.Prepared regular team marking updates from the industry to ensure trends and campaigns were kept up to date and informed.Facilitate RAG status meetings.
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Customer Service OfficerEnfield Council Mar 2021 - Sep 2021London, England, United KingdomInitial contact for service users reporting repairs/breakdowns within their home, following the process of investigation to establish priorities and raise repair jobs on the in-house system.Ensure all complaints about repairs and maintenance services are acknowledged, documented, and assigned to the appropriate department.Manage and allocate enquiries from leaseholders regarding maintenance and service charge.Maintain relevant service user profiles, IT records and reports, ensure that information is up to date and can be accessed and understood readily by other departments.Obtain information on behalf of the customers from Asset Management, repairs and maintenance contractors and scheduling teams, to gather information to provide service users with comprehensive responses to their queries. -
Customer Support OfficerPeabody Housing Authority Oct 2019 - Jan 2021Essex, England, United KingdomContact for service users reporting repairs/breakdowns within their home, following the process of investigation to establish priorities and raise repair jobs and allocate to the required contractor.Ensure all complaints regarding repairs or contractor behaviour were acknowledged, documented, and assigned to the appropriate department.Maintain relevant service user profiles, and reports, ensure that information is up to date and can be accessed and understood readily by other departments.Produce WIP reports for various teams to help manage resourcing .Data collation using Excel for call handling teams, identifying waiting times, responses and escalations. -
Head Of Events & MarketingVis Events Feb 2013 - Dec 2019London, United KingdomVis Events is a small start up events design, planning and co-ordination company. Specialising in both private and corporate events. My role responsibilities included;• Event planning, design and production while managing all delivery elements with time limits• Venue Sourcing and Initial Design Sketches• Liaise with clients to identify their needs and to ensure customer satisfaction• Conduct research and gather information and negotiate contracts• Organise facilities and manage all event’s details such as décor, catering, entertainment, transportation, locations, invites, special guests, equipment and promotional material• Ensure all insurance is organised and fully compliant.• Cooperate with marketing and PR to promote and publicise event.• Proactively handle any arising issues and troubleshoot any emerging problems on the event day.• Conduct pre and post-event evaluations and report on outcomes• Research market, identify event opportunities and generate interest
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Marketing CoordinatorHammerson Mar 2018 - May 2018Brent Cross• Support the marketing manager in the implementation of centre marketing plans• Detailed management of all on-site marketing-led events and promotions, ensuring all departments & retailers are informed and Health and Safety requirements are met.• Content manage the website and touchscreens as and when required.• Support the Marketing Manager with day to day digital platform management – emarketing, CRM, Website Management, promotion & events.• Driving, compiling, managing and uploading relevant retailer and centre content onto the website, social media channels, customer emailers and driving content for Hammerson intranet• Deliver regular e-newsletter communications in accordance to the marketing strategy.• Liaise with creative agencies with regards to all collateral material.• Oversee standards and design / print of POS e.g. temporary signage and posters• Efficiently and professionally action general marketing queries and information requests, including retailer queries.• Point of contact for retailers including welcome meeting, provision of marketing support and day to day marketing assistance.• Contribute to the drafting of monthly and quarterly Marketing reports and regular post campaign analysis’s upon completion of events and promotions to share with the management team and marketing teams. • Manage the photographic library• Support the regional marketing manager and marketing manager with administration including Budgetary Management including timely and accurate invoicing / reconciliation within Hammerson Operations financial and cash handling procedures. -
Corporate Business Support OfficerSw Locums Ltd Nov 2017 - Jan 2018London, United KingdomDealt with all aspects of post administration for all CouncilServices within the Corporate Business Support Team. To ensureaccurate and timely distribution of post to all departments, minimisethe processing times for the scanning and indexing of post. Toensure that new claims are processed quickly and efficiently. Toensure controls in place are effective and contribute to the systemof performance managementContributed to policies and procedures that will improveefficiency within the service provided to the Council by theCorporate Business Support Team. To book cabs and couriers forall service users council-wide in accordance with existing policiesand procedures. Administered the Housing and Council Tax Benefit Schemes inaccordance with the relevant primary, secondary and relatedlegislation. To be responsible for keeping abreast with the trainingand development provided to deal with all duties within theCorporate Business Support Team.Identified potential fraudulent claims and taking ownership forthese cases until appropriately referred to the Fraud Section. Tocontribute to the collection of management information. Assisted the Corporate Business Support management team inmaking effective use of available resources in order to plan andorganise the team's workloads.Contributed to the development of a robust system of controlmeasures and to take into account any issues that may affect thecollection of the Council's revenue. To provide frequent, timely andaccurate information to enable regular reconciliation. -
Complaints AdministratorPartners For Improvement In Islington Jun 2016 - Jun 2017London, Greater London, United Kingdom• Receive, sort and prioritise mail, distributing, redirecting as appropriate and acknowledge complaints and members enquiries in accordance with procedures. • Log all correspondence, complaints and enquiries from members of local government and Members of Parliament. • Co-ordinate responses to letters and complaints from across Partners making sure that the responses are sent out within our target times, proactively reminding staff of commitments and deadlines for responses • Maintain records and proactively follow through issues to make sure promises and commitments made to residents and members are kept. • Assist the Complaints Team in dealing with specific customer enquiries and complaints. • Deliver excellent customer service, dealing with all internal and external customers politely, positively and professionally at all times. • Carry out general administration duties, including photocopying, filing and collating papers and other information. • Maintain and develop effective administration and record keeping systems. • Promote good working relationships with Islington Council, particularly the Complaints Section. • Work positively with our partners within the project developing good working relationships and contributing to its overall success. • Direct liaison with the service charge/ leasehold team in dealing with complaints and queries regarding service charges and working with the team to build final account challenge procedure and processes.
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AdministratorBrook Street Dec 2015 - May 2016Responsible for setting up and maintaining accurate offender andvictim information on relevant approved databases. Ensured the effective administration of referrals to andrelationships between offender management, victims, interventions,service providers and external agencies and partnerships toenhance positive outcomes, manage risk, and reduce reoffending. Make practical arrangements such as appointments, directions,etc., for the implementation of the Sentence Plan. Produce weekly reports and maintaining offender databasesCarry out enforcement administration as required. Where necessary, issue petty cash /vouchers/warrants for travelcosts etc, maintaining appropriate records in line with local officefinancial procedures. -
Court OfficerEdmonton Family & County Court Jul 2015 - Dec 2015Completing court documents in relation to specific cases•First point of contact for all parties •Ushering court cases•Prepare files and collate daily lists•Check in defendants for morning and afternoon sessions•Filing expense claims and following the procedure to enter onto system•Administrative duties
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Hr Executive Officer - Department Of HealthBrook Street Apr 2015 - Jul 2015Responsible for managing HR process for the Strategy & External Relations Directorate and the Research & Development Directorate.•Handle and coordinate a large number of recruitment exercises through each stage of the process making sure that all vacancies are moved to the next stages in quick succession to minimise disruption and waiting time. •Create and upload application packs and supporting documents of each stage of the recruitment process•Keep accurate records using various spreadsheets and data submissions•Being accountable to team leader and manager on weekly basis on ‘live' posts and progression through process on ‘closed' posts•Setting up, coordinating and arranging invigilators for assessments centres•Monitoring and responding to the shared email inbox within a timely manner •Customer service •Liaise with recruiting managers and external candidates to advise and provide assistance throughout the process.•Follow policies to ensure all recruitment procedures are maintained and in accordance with internal policies.•Ensuring that all recruitment and appointment files are to audit standard •Ensuring that all provisional offers to campaign appointments are sent within 24 hours•Draft / Prepare submissions
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Sales AssociateFootlocker.Com, Inc / Eastbay, Inc Sep 2007 - Dec 2015Customer Service Training•Product Knowledge•Stock Replenishment•Cash Handling•Dealing with deliveries and manifests•Daily supplemental checks•Loss Prevention•Coordinating events with internal and externals teams •Health and Safety Training -
Lead AdministratorPh Jones Apr 2014 - Sep 2014Receive calls from tenants and booking out repairs for their heating systems•Ordering parts for boilers, gas re-runs and other various repairs•Collating and providing weekly updates to client for void properties •Attending meetings with clients / directors and being accountable for repairs response time and KPI•Collating and updating reports, minute taking at client meetings•Responsible for chargeable works carried out•Super-user for client portal and entering information and collating report from the information•Complaints handling •Assisting with annual gas servicing allocation•Logging repair details onto system•General office duties•Main contact for client relations -
Pre Court AdministratorBrook Street Jan 2014 - Mar 2014To provide list calling support to the Legal Advisor and Justices during court proceedings •Prepare files and collate daily lists•Check in defendants for morning and afternoon sessions
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Clerical Assistant - Phoenix Primary & Secondary SchoolBrook Street Apr 2013 - Dec 2013Handle front line enquires from staff, parents, pupils and other agencies. Ensure that visitors to the school are welcomed in a polite, friendly and efficient manner.•Maintenance of annual/transitional pupil review meetings by preparing and circulating documents and taking minutes at Annual Review meetings and Planning Meetings in line with school procedure.•Responsible for the collection, processing, monitoring and renewing of Criminal Records Bureau checks for all permanent/voluntary and supply staff•Operate systems for recording, storing, retrieving and analysing information on pupils and producing the required reports. This included filing and updating manually held systems and the input of data to the school's computer based system (Phoenix e1), including attendance for staff and pupils.•Work collaboratively with Office Manager, PA to Head Teacher, Receptionist and Home/School Officer.•Ensure the safe collection, accounting and banking of all monies for school meals, liaise with school kitchen and ensure that the returns required by the LEA are completed in accordance with regulations. Obtain free meal authorization from local and out of borough LA's. Collate all dinner monies and safely bank them weekly.•Perform other duties of a clerical nature, as directed by the Head Teacher, more senior administrative support staff or by teaching staff.
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Cancer Pathway Booking TeamBrook Street Mar 2013 - Apr 2013Process patient files and ensure all documents and referrals were dealt with within the 2 week turn around period Draft letters and notes Booking appointments and locating notes
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Ministry Of Justice - Tribunal ServiceBrook Street Nov 2012 - Mar 2013• Completing court documents in relation to specific cases• First point of contact for all parties • Ushering court cases• Prepare files and collate daily lists• Check in defendants for morning and afternoon sessions• Filing expense claims and following the procedure to enter onto system
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Dermatology Day Care Patient Co-OrdinatorGuys & St Thomas Foundation Trust Jul 2012 - Sep 2012Provide full administrative support for medical personnel Arrange cross site transport for both patients and relativesOrganise accommodation using both hospital hotels and building a database of local hotels nearby to allow for ease of access to medical professionals and appointments for patients Budget management Note LocationComplaints handling
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Executive Personal AssistantEga/Eastside Management Jul 2009 - Dec 2009Diary Management for 3 directors and 8 artistsBooking transport, flights, accommodation and event tickets for all employees Assist in organising video shoots and booking castings Arrange meetings and provide full administrative support during meetings Minute Taking
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Administrative Sales ConsultantPhones 4 U Jun 2009 - Oct 2009Responsible for all compliance documentationStock ReplenishmentDaily stock count and delivery receipt Responsible for booking repairs in and out using oracle Customer Service Conduct 10 day customer service surveys Scanning all documentation to verify identification and legitimacy of contract Accountable to area and regional compliancy manager
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Notes Locator/Clinic ClerkGuys & St Thomas Trust Feb 2009 - May 2009Provide full administrative support for medical personnel Locate medical notes across trust sites Complaints handling Book patients in for clinicsBook follow up appointments and send letters regarding treatment
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Team LeaderWest Ham United Fc Aug 2006 - Jul 2008Open, manage & close bar on match daysStock replenishment Cash Handling Cashing Up / Float ManagementFood Handling Complaint Handling
Tiffany Mcarthur-Channer Skills
Office Administration
Network Administration
Events Coordination
Fashion Shows
Blogging
Non Profit Volunteering
Youth Work
Sales
Negotiation
Microsoft Office
Mac Os
Mobile Technology
Integration
Human Resources
Recruiting
Customer Service
Public Speaking
Tiffany Mcarthur-Channer Education Details
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Waltham Forest CollegeDistinction -
Canon Palmer Catholic School
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Digital Communication And Media/Multimedia
Frequently Asked Questions about Tiffany Mcarthur-Channer
What company does Tiffany Mcarthur-Channer work for?
Tiffany Mcarthur-Channer works for Vibe.im Consultancy
What is Tiffany Mcarthur-Channer's role at the current company?
Tiffany Mcarthur-Channer's current role is Founder.
What is Tiffany Mcarthur-Channer's email address?
Tiffany Mcarthur-Channer's email address is ti****@****.gov.uk
What schools did Tiffany Mcarthur-Channer attend?
Tiffany Mcarthur-Channer attended Waltham Forest College, Canon Palmer Catholic School, Hubspot Academy.
What skills is Tiffany Mcarthur-Channer known for?
Tiffany Mcarthur-Channer has skills like Office Administration, Network Administration, Events Coordination, Fashion Shows, Blogging, Non Profit Volunteering, Youth Work, Sales, Negotiation, Microsoft Office, Mac Os, Mobile Technology.
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