Tiffany Mcgowan Email and Phone Number

• Dedicated to Express Scripts and AssurantManaged the hiring process for contingent employees from multiple vendors• Utilized an e- procurement tool to facilitate the process between the hiring managers and the approved vendors • Coordinated with vendors to resolve employee relations issues • Ensured Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives were met, metrics included but are not limited to; successful fill rate, cycle time, rate compliance, hiring manager/client satisfaction• Built customer and supplier relationships• Trained hiring managers and vendors on utilization of e-procurement tool • Identified service delivery issues and provide solutions• Reporting

• Responsible for full cycle recruiting efforts for exempt level candidates for clinical and corporate positions.• Developed relationships with hiring managers to partner in hiring mid career to executive level candidates for exempt level positions.• Sourced for passive and candidates for all exempt positions through cold calling, internet sourcing through traditional job boards, social media sourcing, and Boolean searches.• Developed networks, both internal and external, to support passive recruiting efforts.• Reported on sourcing metrics and results to summarize weekly activities and ROI of recruiting resources.

• Responsibilities included managing daily branch operations, 6 internal employees and 40+ customers• Ensured Key Performance Indicators (KPI) and Service Level Agreements (SLA) objectives are met• Partnered with external organizations to analyze complex staffing issues and provide them with short-term and long-term staffing solutions• Enhanced development by instituting highest quality assurance standards/procedures• Effectively resolved customer concerns and provided informative, consultative responsive client solutions• Created external recruitment sources by developing relationships and networking with civic organizations• Coached and counseled recruiters on sourcing techniques, recruitment strategies, process administration and their own consultative ability• Inspired team to improve performance and advance careers within company by mentoring and training • Measured and analyzed key metrics for the purpose of ensuring staffing effectiveness and quality• Designed and implemented wage and compensation structure for workforce. • Designed and implemented comprehensive new hire orientation programs for external companies including pay for performance bonus plans for our external clients. • Trained and developed internal staff on new policies and procedures. Processed unemployment claims and attended unemployment hearings. • Performed worksite tours to determine if environments were safe for employees. • Monitored the branch’s yearly budget.• Ensured that the branch exceeded Randstad’s quarterly and yearly staffing goals. • Performed yearly performance evaluations for internal staff.