Tiffany Green Email & Phone Number

Everett, Washington, United States

Everett, Washington

Laid off on April 4th due to Covid 19. *Created scheduling/routing process from their current system which did not support routing for techs*Added new routes as we grew into each state*Routed 22 techs in 9 States daily*Scheduled rental cars for entire company*Researched City/County compliant codes for water machines for each state*Receive and communicate.

Bothell WA

*Create and email Docusigns to Property Managers*Send bulk emails to collect water heater information*Record IVR Phone System Messages*Collect aging invoices from Property Managers*Schedule appointments for water heater replacements*Pre-call customers for technicians on their way to scheduled appointments*Schedule maintenance for copiers in Call.

Bothell WA

*Assist escalated customer issues and follow-up to full resolution*Created drop down options for leaving messages in SME*Interview, coach and train new hires into the CSAS Department*Liaison between escalated Home Depot issues with District Managers and Customers*Resolve Failed Inspections with Service Managers, City Inspectors and Customers*Monitor CSAS.

Bothell WA

Kirkland WA

*Dispatch technicians, installers, contractors in the field*Check in work orders, update as needed*Dispatch outages*Update IVR on phone system as needed*NCTI certified*Train new hires coming into the company*Write process and training procedures*Route field for scheduled work*Quota management

Everett WA

*Tech Support taking incoming customer calls and resolving issues*Provide support for customers experiencing technical issues for video and internet*Coach and train new hires*Provide feedback to call center representatives *Effectively interact with other departments to meet customer expectations*Multiple customer service awards*Utilized as back up.

Kirkland WA

Take calls and update work orders for techs in the field.Manage work schedule for call center.Back up Lead when Lead was out of office.

Everett WA

*Worked Tech Support for Video and Internet*Senior Service Rep taking and resolved escalated customer calls.*New hire training for analog and digital video*New hire competition training*NCTI Certified*Leadership for Front Line Employees (LSFLE)*Dispatched installer, techs, maint and contractors in the field*Dispatched outages*Provide support for customers.