• Provide comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.• Streamline operations by identifying inefficiencies and implementing process improvements.• Align organizational goals with real estate industry trends through comprehensive market research analysis.• Leverage excellent communication skills to build trust and rapport with developers, fostering loyalty and a strong referral base.• Gain in-depth knowledge of each developer's residence through collaborations and regular 1:1 meetings.

• Provide executive-level administrative support to the Vice President of Sales, ensuring seamless day-to-day operations.• Facilitate the success of multiple high-performing sales team and call center through effective priority management.• Coordinate timely project support, enabling the Vice President to drive business growth and capitalize on new opportunities.

• Led customer success, from building the onboarding department to developing for scalability and sustained growth throughout the client’s campaign.• Collaborated with the CEO by analyzing client feedback and data trends to develop targeted improvement plans for individual accounts.• Supported the CEO by managing all email accounts.• Enhanced client satisfaction by identifying and addressing key issues, streamlining processes and implementing effective solutions for TikTok and Meta ads.

• Collaborated with the CEO and COO on the oversight of revenue retention, including tracking key performance indicators (KPIs).• Worked with NurseIO facilities to ensure they were effectively leveraging and finding value in our services.• Assisted facilities with setting up and accessing the NurseIO platform, improving the overall onboarding process.

• Managed, planned and edited schedules for staff of over 121+ locations.• Worked directly with Regional Managers to facilitate scheduling errors, changes or equipment issues.• Managed PTO and sent out schedule reminders for Patient Care Coordinators, Remote Team, and Registered Nurses to ensure employees met weekly hours.• Trained new-hires within position.

• Managed emails, calendars, scheduled appointments, and coordinated travel arrangements for the Founder and CEO.• Enhanced communication between departments with timely and accurate preparation of reports and documents.• Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.