Tiffany Monis Platero Email & Phone Number

New York, NY, US

New York, NY, US

New York, NY, US

• Created policy and procedural documents, developed staffing needs, and defined responsibilities and structural guidelines for the newly hired staff.
• Established a vision and strategy for the newly created IT department, collaborating with the executive staff and department heads to ensure that the organization's technology needs were met.
• Staffed, trained, Help desk Technicians to provide the type of support Droga5 needs.
• Utilized project management skills to handle all IT projects and operation scheduling, completing tasks on time and under budget.
• Provided technical support for cyber intrusions, network operations, and hardware or software issues.
• Managed software apps for the Agency (Google, Simian, Adobe, etc…)

New York, NY, US

• Serve as the first point of contact for all desktop/laptop/mobile hardware, software, network, telecommunications and peripheral equipment issues via phone, desktop and remote tools.
• Troubleshoot and resolve tier 1 level technical support issues, escalating for assistance from IT Manager as needed
• Perform initial program load and setup for standard computer configurations.
• Set up, support, and maintain in-house computer systems, desktops, laptops, mobile devices and peripherals.
• Communicate the issue statuses and resolutions to stakeholders in a timely manner.
• Log issues and resolutions in ticketing system, following up with users to ensure problems were fixed properly.

New York, US

New York, US

Dublin 2, IE

Cupertino, California, US

• Coutned all hardware inventory and verified all pars were accounted for systematically and physically.
• Communicated with customers, in person or over the phone, about status of repairs, any questions they have about a repair, and provided machines or mobile devices to customers at time of pick up.
• Performed administrative tasks and multitasked several large projects at once related to improving the quality of the repairs and efficiency of the staff.
• Trained all new and old Genius Admins in the New York Metro area.
• Provided guidance to all other NY Metro stores on being successful as a Genius Admin team.

Cupertino, California, US

• Identified the needs of customers and connected them to the right person at the right time.
• Provided every customer with a superlative experience and anticipated customers’ future needs.
• Implemented technical knowledge to provide accurate and efficient problem solving.
• Multitasked several appointments when necessary to increase On-time percentage while still providing exceptional customer experiences.
• Dealt with multiple occasions of ambiguity when business asks for it.
• Continued growth and knowledge of teammates by providing constructive feedback and being available resource for any technical questions or inquiries.

Cupertino, California, US

• Cable managed all displays/demos on the floor and in the stock room.
• Made sure we had all the supplies needed to perform any visual tasks.
• Installed software on demos, making sure all the displays and promotions are showcased according to the company image.
• Arranged merchandise that is on an updated planogram.
• Always participated in visual overnight operations.

Cupertino, California, US

• Kept accurate records of inventory movement and maintained a well-organized stockroom.
• Gained knowledge of SAP.
• Controlled the shipping and receiving of products going back to the main warehouse.
• Fulfilled incoming and outgoing requests regarding in-store pick up.
• Helped maintain visual standards for the store, maintain and validate the unitsreserved for use by employees and customers.
• Replenished Apple products and accessories on the sales floor, back of house andservice parts.

Cupertino, California, US

• Scheduled all breaks/lunches for employees.
• Handled POS/Server situations.
• Ordered supplies for local store.
• Ordered necessities for employees (company shirts, business cards, etc.).
• Collected schedules from Leads and Managers, and imported information into system app "Kronos"

Cupertino, California, US

• Warmly welcomed customers to the store and ensured a great experience and fond farewell.
• Orchestrated the store adventure in the best possible way.
• Identified the needs of customers and connected them to the right person at the right time.
• Provided every customer with a superlative experience.
• Anticipated customers’ future needs.

Bachelor Of Science (B.S.), Information Technology

Associate'S Degree, Business Administration, Management And Operations