Tiffany Morton, Med, Pmp Email & Phone Number

Oversaw program management for large-scale, multi-million dollar strategic initiatives touching all segments of the business including web and mobile application launches and feature enhancementsResponsible for identifying, documenting, monitoring, and ensuring accountable action against risks, issues, decisions, and milestonesEngaged stakeholders across the organization to maintain alignment of to product strategy across functional areas, create visibility to development schedules, and communicate progress toward KPIs and OKRsIdentified and resolved process dependencies and gaps to support streamlined cross-team coordinationAccountable for full business readiness related to strategic initiatives including but not limited to customer support, client relations, billing, eligibility, and partner relations

Provided end-to-end program management oversight for large-scale strategic initiatives including product and partnership launchesAccountable for developing, reporting, and delivering on KPIs including meeting CapEx and OpEx targets, hitting revenue and upsell targets, and achieving product-relevant goalsDeveloped and implemented joint operating models and standard operating procedures with external partners to ensure operational successWrote business case and business requirements documents to support development needed for successful product deliveryLed change management efforts required to successfully roll out new operational models

Greater New York City Area

Developed annual strategies and tailored KPI targets to support the success of external clients and to meet internal revenue targetsDelivered and facilitated annual planning meetings to achieve buy-in for strategies to drive continuous performance improvement in membership, engagement, and outcomesProvided ongoing consultative support for clients throughout the year including monthly and quarterly progress toward strategy and KPIsConducted internal trainings and provided one-on-one support as subject matter expert in reporting and data analyticsActed as a mentor to team members on data-driven strategic recommendations, preparation and delivery of client presentations, and client management best practices

Greater New York City Area

Responsible for the ownership of client relationships, wellness program strategy and coordination of internal teams to meet clients needs.Provide consultation on corporate wellness strategies for clients with populations ranging from 200 to 60,000 eligible lives with a focus on engagement and impactCompile and analyze reporting at regular intervals to inform program design and improvementFacilitate regular meetings with clients, internal teams and vendors to ensure program success and provide ongoing feedback and consultationWorked closely with Executive Director of IT and Data Operations to identify need for and initiate a large-scale process improvement project spanning multiple internal teams as well as external vendors, lowering use of internal resources while improving client and end user experienceWorked closely with Manager of Data Operations and Compliance to define reporting business requirements procedures, reducing reporting errors and improving client experience

Responsible for planning, executing, and evaluating business, operations and IT projects to meet client needsWorked directly with client to manage wellness projects for population of 600,000 eligible lives including onsite wellness programming, execution of strategy and customized webinars.Managed project planning and implementation of a patient centered medical home (PCMH) modelDeveloped quantitative research and analysis methods to evaluate outcomes of a PCMH modelCoordinated business, operations, product, and IT development for the expansion of client offerings

Responsible for managing a team of 10-11 telephonic wellness coaches and Registered Dietitians. Utilized process improvement techniques (including Six Sigma and Lean principles) to increase engagement rates from 77% to 80% (performance guarantee) and decrease abandoned call rates from 6-11% monthly to 0% monthly. Worked closely with senior leadership, business analysts, and product management to configure Crystal Reports for accurate capture of user and system errors as well as caseload and productivity. Worked closely with product management, external vendors, and business analysts to develop and implement large-scale changes to the Wellness product including workflow changes, trainings, assessment updates, and new product offerings.

Responsible for engaging members of insurance provider clients in individual telephonic weight loss, stress management, healthy eating, exercise, and tobacco cessation coaching. In addition to typical job duties, developed and delivered multiple nationwide training sessions to ensure product-wide workflow adherence, revised and constructed coach workflows and processes, and led weekly product team meetings. Quickly identified as Subject Matter Expert for internal platform and Wellness Product workflows and processes.

Responsible for providing medical nutrition therapy as a relief dietitian. Mastered three distinct digital medical record platforms. Provided nutrition counseling to cardiac patients in a Cardiac Rehab setting. Provided in-home nutrition education and nutrition support through Home Health Services. Provided nutrition care services in an in-patient hospital care setting including parenteral and enteral nutrition support.

Completed the Post-Baccalaureate Dietetic Internship Program in preparation for the Registered Dietitian exam through extensive classes and supervised practice rotations at the UNC Greensboro Wellness Center and Moore Regional FirstHealth of the Carolinas Hospital. Conducted employee scheduling, job description and workflow development, and department budget forecasting in conjunction with foodservice management for a department of over 60 Food and Nutrition Services staff.Collaborated with all levels of management, dietitians, medical staff, technical support, graphic design, and foodservice employees to develop education series, in-services, and campus-wide initiatives as well as implement patient care

Responsible for aiding in the conceptualization and implementation of a novel qualitative research study investigating hypertension risk factors among young African American men.Identified, scheduled, and interviewed research study participants in accordance with International Review Board standardsCollected qualitative and quantitative data and conducted statistical analysis (utilizing JMP and ATLAS.ti software)

Responsible for facilitating one year of growth in the subject of Science annually in preparation for standardized tests and in accordance with standard curriculumsSelected from more than 17,000 applicants nationwide to join Teach For America to teach in under-resourced public schoolsAchieved an average of 1.5 years of growth annually with over 80% objective achievementManaged classroom behavior, remediation, materials, and data analysis for as many as 180 students annually

Bachelor Of Science (Bs), Chemistry

Ms, Nutrition

Ms, Education

Master Of Education - Med

Bachelor Of Science - Bs, Chemistry