• Maintains a thorough knowledge of all T&E courses curriculums, course structures, speakers, itineraries, and scheduling • Make outbound calls to promote and support T&E offerings to prospect and customers• Generates sales of T&E offerings and ensure attendance at company-sponsored T&E courses• Maintain customer records in the Salesforce.com database• Assist with the development and refinement of T&E sales procedures and processes• Assist in up-sell and cross-sell of implant products related to T&E offerings• Records and tracks weekly KPI’s and QDIP measurements through Daily Management bowlers

• Utilized excellent communication skills to build and maintain satisfying customer relationships• Thrived in a fast-paced work environment to consistently exceed Key Performance Indicators (KPIs)

• Managed owner’s calendar, meetings, and records. Consistently and accurately completed tasks and processes associated with both primary and secondary responsibilities as assigned by the Supervisor, Administrative Support (e.g., seafarer medical fitness certificate program support, Bermuda Medical Program administration, vendor maintenance, pay-for-performance program management, administrative support for supervisors and up, medical records storage and retrievals organization, and public health program support).• Took ownership for departmental records retention responsibilities and complied with Company policies regarding confidentiality and document management.• Managed, and/or provided guidance (to Assistants) for, complex travel arrangements for specialists and all members of management.• Accurately coded, records, and reviewed for quality assurance a variety of departmental invoices in the accounts payable systems (e.g., Markview) according to departmental policy.• Effectively supported ad hoc and non-recurring projects while still satisfying requirements of regular daily assignments.