Tiffany Pack Email & Phone Number

Manage the performance of services to customers to ensure that service levels are achieved and that expectations are met. • Analyze data to determine support needs• Track information from call logs to determine trends and potential issues. • Keep informed on industry trends regarding technical services and make recommendations for new products or features. • Provide management and performance reports. • Communicate with team members and other departments regarding change… Show more Manage the performance of services to customers to ensure that service levels are achieved and that expectations are met. • Analyze data to determine support needs• Track information from call logs to determine trends and potential issues. • Keep informed on industry trends regarding technical services and make recommendations for new products or features. • Provide management and performance reports. • Communicate with team members and other departments regarding change management. • Training, new hires, onboarding/offboarding processes Show less

Charleston, West Virginia Area

Certification, Support Center Manager

This certification verifies that the support center manager possesses the knowledge of best and common practices necessary to successfully.

Master Of Business Administration (M.B.A.)