Support Center Manager
Current- Manage the performance of services to customers to ensure that service levels are achieved and that expectations are met.
- Analyze data to determine support needs
- Track information from call logs to determine trends and potential issues.
- Keep informed on industry trends regarding technical services and make recommendations for new products or features.
- Provide management and performance reports.
- Communicate with team members and other departments regarding change… Show more Manage the performance of services to customers to ensure that service levels are achieved and that expectations are met.