Lead operations, manage complex budgets, cultivate team culture and communications, and drive business and operational excellence across the Network & Demand Management (NDM) team within Microsoft Advertising. Serve as a trusted adviser and key partner to the GM of NDM driving accountability for business strategy and priorities.

Program management related to Diversity and Inclusion efforts for the Office of the CFO. Managing programs such as SWIFT (Senior Women in Finance Team) - an inclusive program to develop and grow senior women in finance to achieve their full potential, and the Finance Immersion Program, a 4-week experience providing a career development opportunity outside of one's immediate organization to foster diversity and inclusion with scalable impact.

Partner Program Manager for the Bing Ads Ecosystem Team within the Search BG. Manage the execution of product development and advertiser adoption of the Bing Ads API platform. Drive deeper industry engagement through co-marketing initiatives.

Enablement PM for the Bing Ads Support Team. Provide project and process leadership through collaboration, coordination, communication, standardization, measurement and mentoring/coaching. Also manage the release readiness process for new GTM and pilot features that the Ad Support team will be supporting.

*Provide advanced technical support to Yahoo!, SMB (Small Medium Business), and Tier 1 Partners.*Utilize deep troubleshooting skills to diagnose and resolve technical issues, while providing exceptional customer service, empathy, and understanding to the Advertiser's issues.*Perform Release Readiness work for ad platform Editorial Releases that occur on a fast paced monthly cycle. Use PM skills and cross group collaboration to review specs, diagnose risk areas, create training and VKB (Virtual Knowledge Base) documentation, and conduct training to ensure the Ad Support team is informed and ready to support the new features being released in to production.*Specialize in Editorial and Mobile component areas. Work closely with members of NQS (Network Quality Services) and Mobile BG (Business Group) and GTM (Go To Market) Team. Subject Matter Expert (SME) and proven resource for members of the Ad Support Team. *Member of the CSS (Customer Service & Support) and SMB Partner V-Teams. Conduct weekly sync calls with CSS to discuss active tickets, common questions, and review top ticket drivers with additional training and Guest Speaker series.*Daily dealings in effectively collaborating with engineers, program managers, product managers, Yahoo! Account Managers, and Advertisers.*Selected to represent Ad Support in the SMX (Search Marketing Expo) Trade Show in Seattle to answer Advertiser's questions on adCenter and Bing.Microsoft Specialized Training CoursesPersonality Insights - Increase proficiency in interpersonal awareness and effective communication. Dominant insights color energy = Earth GreenCrucial Conversations - Skills for having conversations with high stakes, differing opinions, and strong emotions.Strengths Finder 2.0 - Top 5 Strengths - Harmony, Empathy, Positivity, Consistency, & Developer

Online advertising professional managing a book of business of top SEM Agencies and direct advertisers. Specialize in service and support of Microsoft's network of ad products including paid search, content, and mobile campaigns on Bing.

Grow adoption in mobile search advertising in Small and Medium Business.

Set up PPC and PPA campaigns that run on Bing, Google and Yahoo. Optimize online paid adword campaigns through keywords and text ads.

Responsible for managing online media campaigns from implementation to daily optimization, negotiating site buys and placements, and data analysis. I also managed all tactical client communication, ran daily quality assurance checks, and did accounting reconciliation monthly.

Managed and grew a base of over 200 customers demonstrating and selling a web-based service. Ensured customer and prospect database was maintained by securing add-on subscriptions and renewals. Trained new clients on an individual basis, as well as conducted and built curriculum for training classes.

Daily management of corporate accounts ranging from $1,500 to $20,000 in monthly usage. Successful track record of closing long term contracts in an extremely competitive industry. Proven ability to control attrition through technical assistance and reliable and trustworthy service.