Tiffany Sharpe Email & Phone Number

United States

Philadelphia, Pennsylvania

•Developed specific strategies around improving Retention within the Region, focusing on Development, Onboarding of New Team Members, and Training.•Analyze specific Behaviors with each Branch within the Region around Customer Experience - rolling out a Region wide Plan to Improve Service Processes.•Manages priorities through planning and execution to drive all aspects of branch performance, including individual expectations for outside business development• Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. •Drives revenue and loyalty through proactive interactions with clients.•Leads branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households.•Drives the employee experience.

307 Levering Mill Rd

• Consistently Lead a team that achieved 150% of their individual and branch sales goals• Analyzing and Meet all financial metrics• Ensuring Team Members understand the laws and regulations pertaining to the banking industry• Coach and Motivate Service Manager and Bankers to overall Customer Experience Strategies• Passed 6 Operational Audits/ and Mind the Store Effectively, Risk Management, and Loss Exposure• Work closely with Community/ Business Partners to retain Wells Fargo Relationships• Ensure all Team Members uphold the Wells Fargo Vision and Values• Maintain and Gain Affluent Households

1200 E Lancaster Ave

• Hiring, training, coaching and developing a highly engaged service team• Demonstrated the ability to achieve individual as well as team goals• Provide effective feedback and coaching to tellers on sales and service performance• Assume Store Manager role in their absence• Provided excellent customer service while responding to customer inquiries, and help solve customer’s situations. Personal QTD 100% Tellers QTD - 85.71%• Leading a team that achieved 150% of their individual sales goals• Coached bankers to Operational Audits• Assist in Service Strategies and implementation• Passed 6 Operational audits set forth by the company.• Assist other stores in Passing Operational Audits

Bachelor Of Education (B.Ed.)

Activities and Societies: Alpha Kappa Alpha Sorority, Inc

Diverse Leadership Program

Advance Banking