Data Analyst
Current- Built out the data using Looker Studio and SQL to provide real-time insights into the product, marketing funnels, and business KPIs, solving 100+ ad hoc analysis requests.
- Collaborate to perform cohort analysis to reduce fraud and refund loss by 20% from identifying customers with bad and potential fraud behaviors, and improve customer service resolution time by 70%.
- Developed over 10 weekly business reports to address promotion activity and supply chain status, successfully revealing insights on business decisions.