Tiffany Han Email & Phone Number

San Mateo, California, Us

San Mateo, California, Us

San Mateo, California, Us

Account verticals: Restaurant (Casual Dining, Fast Casual, QSR)Maintain customer relationships through regular calls to provide strategy for implementing marketing initiatives in Punchh and guidance on product usageCustomize and present QBRs to C-Suite, marketing teams, operations teams, and IT teams to align on customer goals, discuss current state of loyalty, and understand opportunities to help drive KPIsOversaw technical projects with Implementations Managers, Technical Account Managers, and Project Managers to help set expectations and maintain timelinesWork with select group of CSMs on CS/Data Initiative to provide customer perspective and guidance on data benchmarking and data-related product updatesWork closely with product team to ensure updates aligned with customer business use casesPresented with Culture Carrier 2019, Employee of the Month Sep 2020, Everyday Excellence 2020, and Awesome Impact 2021 awards by peers and leadershipOnboard, train, and mentor Customer Success Managers through product functionality, implementations, and other technical projects

San Mateo, California, Us

Austin, Tx, Us

Account verticals: Travel, Restaurants (QSR)Experience in planning and implementing digital advertising campaigns to include elements such as custom event activations, custom content, influencer marketing, native advertising, desktop and mobile display and video, rich media, search, and socialMaintain relationships with advertising sales representatives to analyze value and applicability of media products for clients’ marketing initiativesNegotiate terms and rates with advertising sales representativesProduce and present media point-of-views and recommendations for clients based on clients' goals and advertising properties’ circulation, audience information, usage, and targeting capabilitiesImplement media buys in STRATA SBMS and Sizmek, issue Insertion Orders, set creative rotation, and traffic tags to ensure proper and timely execution of campaignsWork closely with traditional and creative teams to execute cohesive campaignsProduce regular reports to assess campaign performance and make informed optimization recommendationsManage and train Digital Media Planner/Buyers and Digital Media Interns

Austin, Tx, Us

Account verticals: Travel, Restaurant (QSR), Finance, CPGPlan and implement advertising campaigns including a combination of desktop, mobile, search, and social elementsMeet with advertising sales representatives to analyze value and applicability of media products for clients’ marketing initiativesNegotiate terms and rates with advertising sales representativesProduce and present media point-of-views and recommendations for clients based on clients' goals and advertising properties’ circulation, audience information, usage, and targeting capabilitiesImplement media buys in STRATA SBMS and Sizmek, issue Insertion Orders, set creative rotation, and traffic tags to ensure proper and timely execution of campaignsWork closely with traditional and creative teams to execute cohesive campaignsProduce regular reports to assess campaign performance and make informed optimization recommendationsManage and train Digital Media Interns

Account verticals: Auto, CPGMeet with advertising sales representatives to analyze value and applicability of media products for clients’ marketing initiativesProduce and present media point-of-views and recommendations for clients based on advertising properties’ circulation, audience information, and product usageWork with analytics team to implement Omniture and Adometry for in-depth reporting resulting in more effective, data-driven campaign optimizationsImplement media buys in MediaOcean, MediaMind, and DFA, issue Insertion Orders, set creative rotation, and traffic tags to ensure proper and timely execution of campaignsWork closely with print, broadcast, out of home, radio, search and creative teams to execute cohesive campaignsLead weekly status calls to maintain client relations and update clients on campaign statusProduce bi-weekly dashboards and monthly deep dive reports to assess campaign performance and make necessary recommendations for optimizationsManage and train Assistant Digital PlannerMember of Optimedia’s Mobile Task Force, responsible for gathering and organizing information on the mobile landscape to help guide mobile media buys agency-wide

Account verticals: Auto, CPGMeet with advertising sales representatives to analyze value and applicability of media products for clients’ marketing initiativesProduce media Point-of-Views and recommendations for clients based on circulation, audience information, and product usageWork with analytics team to implement Omniture and Adometry for in-depth reporting resulting in more effective, data-driven campaign optimizationsImplement media buys in Media Ocean, Media Mind, and DFA, issue Insertion Orders, set creative rotation, and traffic tags to ensure proper and timely executionWork closely with print, broadcast, out of home, radio, search and creative teams to execute cohesive campaignsLead weekly status calls to maintain client relations and update clients on campaign statusProduce bi-weekly dashboards and monthly deep dive reports to assess campaign performance and make necessary recommendations for optimizationsSolely responsible for maintaining monthly budget tracker and processing all invoicesMember of Optimedia’s Mobile Task Force, responsible for gathering and organizing information on the mobile landscape to help guide mobile media buys agency-wide

Prospect and contact over 50 Bay Area merchants per day to register with TrubatesNegotiate and craft engaging online marketing deals to attract customers in merchants’ localesAnalyze sales data to determine most effective campaigns, apply findings to future campaigns to increase overall salesManage over 1000 merchant leads & accounts using SugarCRM and ensure efficient follow up of merchant inquiries to create & sustain long-term partnershipsContribute $60,000+ to company’s monthly revenue goals, among top 2 personal MRRUtilize website’s social networking aspects to interact with users, encourage customer feedback and boost trafficCollaborate with Product Manager and the business development team to discuss ideas for improving website design and functionality

Prospect and contact Bay Area merchants to register with TrubatesAssess potential business deals, negotiate favorable terms and acquire prospective commitmentMaintain merchant accounts using SugarCRM and ensure efficient follow up of merchant inquiries to sustain long-term partnershipsNegotiate and craft engaging online deals integral to attracting customers in the merchant’s locale and meeting company’s monthly revenue goals

Plano, Tx, Us

Communicated with co-workers and interacted with customers to produce quality materialsOperated office equipment (PC, cash register, photocopier, and scanner)Created office and marketing materials and business collateral using computer programs (Microsoft Word, Adobe Photoshop, and Adobe Acrobat)Worked swiftly and diligently to meet project deadlines and maintained customer satisfaction

Oakland, Ca, Us

Updated company websites using Dreamweaver, Flash FXP, SalesForce.com, and other in-house customer databasesOrganized company data using computer programs (Microsoft Excel and Microsoft Access)Maintained efficient communication amongst employees and clients using Microsoft OutlookEdited material in company's five annually published books and email blastsConducted research for ongoing marketing projects

San Francisco, Ca, Us

Maintained company's on-line presence through social mediaPrepared press clippings for filing and maintain clippings databasePrepared monthly highlights, press releases, media alerts, and letters of agreementPrepared and assembled mailingsResearched events and contacts for pitching company content