Tiffany Tsoi Email & Phone Number

Toronto, Canada Area

Toronto, Ontario, Canada

Toronto, Canada Area

Market specialization: Higher Educational Institution ( Universities & Colleges) , Government (Local & International), Consulates, Hospitals

Toronto, Canada Area

Market specialization: Social, Educational Institution, Sports, Medical, Tour & Travel, Government, Union, Aboriginal, Medical and Catering Only. Establish client base through direct sales efforts to secure business for the hotel via prospecting, re-visiting yearly historical bookings and competitor reportsEffectively negotiating guest room rates, meeting room rental and other hotel services in a timely and assertive manner to develop a reputation of excellence and high-quality service. Achieving quarterly quota objectivesStrategic planning of Action plans in order to ensure the hotel’s direction is clear and completed.

Toronto, Canada Area

Executing new locally negotiated contract while working with various departments to implement new relationship to ensure all required bookings are seamless between client & hotel. On-site point of contact for all sales manager’s clients from creating and modifying bookings to other various requests required. Complete all RFPs for new and current accounts while monitoring the account to show growth or decline.Create production reports when required for sales managerOversee any in-house VIP guests arrivals, prepare all collateral and travel needs for any sales manager travels and calls.Assist the Leisure Team whenever necessary to create contract and input information on ISAC.

Account Maintenance• Maintains Locally Negotiated Rate (LNR) Accounts and their individual travel agencies, which has led an account production growth of 30% year over year• Ensure travel agencies can book reservations by creating various booking methods. • Main point of contact for all travel agencies. Create a reliable relationship with efficient and prompt communication • Prospects new travel agencies to sell and book the hotel • Build and maintain positive relationships with various airlines’ station managers at Toronto Pearson International Airport in terms of handling any Delay and Distress passenger situations. Ensure procedures between airline and hotel is properly communicated and efficient Marketing• Creates all marketing and promotional materials with Director of Sales such as: posters, brochures, advertisements, radio, and giveaways• Manages and actively maintains all social media mediums for the hotel and restaurant, including Facebook and Twitter• Represents the hotel professionally at various trade shows and events to solicit and to inform current and potential guests and travel agencies Administration:• Performs administrative duties including ordering monthly sales and office supplies for the hotel• Tracks monthly night stays for business transient, project groups, leisure and distress guests for Director of Sales to utilize in sales strategy meetings• Engages and collaborates across different functions within the hotel including the submission of month end report to the accounting department and processing payroll for staffs within the sales department to HR• Completes all Request for Proposal (RFP) from travel management companies (TMC), airlines and government in which entails effective alignment with the Director of Revenue Management and the Director of Sales to determine optimal strategy to ensure mutual beneficial partnerships

• Properly communicated inter-departmental and guests issues to all associates with the intent to create a seamless guest experience which lead to the receipt of the Spirit to Serve Award and personal thank you letter from Mr. Marriott• Supervised over twenty associates which responsibilities included: training; coaching; providing performance feedback, administering discipline, and scheduling• Developed and implemented strategies for both the front office (front desk agents, switchboard, bellmen, concierges) and the restaurant (servers & bartenders, concierge lounge attendant) in order to achieve the hotel's goals for providing exceptional service to guests. • Trains administrative employee on tasks, responsibilities and standard operating procedures in order to ensure smooth daily operation• Resolved customer complaints with tact and reviewed these complaints to anticipate and prevent potential problems • Oversaw the daily guest arrivals to ensure all Marriott Rewards Members and frequent guests were properly recognized and served attentively

• Aware of the hotel facilities and security for both staff and guests in case of an emergency. Identified the hotel’s health and safety issues, and was trained in emergency procedures such as fire and threat• Directed the responsibility of night auditors and bellman to ensure all tasks and duties were performed efficiently and timely before the beginning of each new day• Ensured guests room rates were correct and computed the daily revenue report• Conducted nightly patrols throughout the hotel for safety and performed noise complaint checks