Tiffany Tunno Email & Phone Number

Belfast, Me, Us

Belfast, Maine

Managed a $4 million ARR book of business while achieving high customer retention rates.Developed and executed strategic outreach initiatives, driving increased license allocation, expanded use cases, higher overall engagement, and elevated Smartsheet login activity.Partnered closely with cross-functional teams—including Product, Product Marketing, Sales, and Support—to deliver a cohesive and seamless customer experience.

Boston, Ma

Responsibilities:- Cultivated and maintained relationships with key accounts such as Amazon, Dell, and AstraZeneca,serving as the primary point of contact for their enterprise needs.- Conducted in-depth needs assessments and collaborated with internal teams to develop customized solutions tailored to each client's requirements.- Provided ongoing support and guidance to ensure clients maximize their utilization of Smartsheet's enterprise platform, addressing any concerns or challenges proactively.- Collaborated cross-functionally with sales, marketing, and product teams to identify opportunities for account expansion and revenue growth.Impact:- Increased revenue from key accounts through strategic account management and upselling of additional services and features.- Improved client satisfaction through proactive communication, timely resolution of issues, and delivering value-added solutions.- Played a pivotal role in securing contract renewals with key accounts fostering long-term partnerships.- Facilitated the successful onboarding of new clients, reducing the time-to-value, and ensuring aseamless transition to Smartsheet's platform.Awards:- Recognized as the Top Performer for exceeding annual sales targets and making it into President's Club in FY24.

Responsibilities:- Collaborated closely with cross-functional teams to ensure seamless implementation of client solutionsand address any issues or concerns promptly.- Provided ongoing support and guidance to clients, serving as their primary point of contact for inquiries, troubleshooting, and account management.- Utilized CRM systems and sales tools to track client interactions, maintain accurate records, and forecast future revenue opportunities.Impact:- Facilitated a 15% increase in upsell opportunities by identifying additional needs and recommending appropriate product or service enhancements.- Successfully met and exceeded quarterly revenue targets, achieving a 95% success rate in achievingsales quotas during the tenure.Awards:- Recognized as a top-performing Account Representative for consistently exceeding performancetargets and delivering exceptional results.

Austin, Texas, United States

Responsibilities:- Developed and executed strategic plans to generate new leads and expand client base for nonprofit agencies within Virginia through research, cold-calling, networking, and collaboration with Business Development team.- Managed and maintained a robust sales pipeline by conducting follow-up calls, emails, and social media engagement to ensure consistent prospect engagement and conversion.- Presented and demonstrated product offerings via Zoom meetings to effectively communicate value proposition and features to potential clients.- Managed a designated geographical region's business plan, keeping prospect records current and active in Salesforce CRM system, ensuring accurate tracking of sales activities and progress.Impact:- Increased lead generation by 25% through proactive outreach strategies, resulting in a larger pool of potential clients and expanded market presence.- Achieved a 15% increase in sales pipeline efficiency by implementing streamlined follow-up processes and enhancing communication strategies.- Contributed to a 20% improvement in monthly revenue attainment by consistently meeting and exceeding sales targets, driving business growth and profitability.- Facilitated successful product demonstrations resulting in a 30% increase in conversion rates,showcasing the value proposition of solutions to prospective clients effectively.Awards:- Recognized as a top-performing Account Representative for achieving exceptional results in lead generation, sales pipeline management, and revenue attainment.- Awarded the Sales Excellence Award for consistently exceeding performance targets and demonstrating outstanding sales acumen and customer engagement skills.

Austin, Texas, United States

- Spearheaded the promotion and sale of certified used vehicles at Enterprise Car Sales, demonstrating proficiency in sales techniques and customer engagement strategies.- Generated leads and nurtured relationships with prospective customers through the execution of strategic business development plans, resulting in increased sales opportunities.- Employed effective communication skills to educate potential buyers, overcome objections, and close sales, while also fostering lasting relationships to encourage repeat business and referrals.

Greater Seattle Area

- Led the oversight of a vast vehicle fleet at Enterprise, ensuring smooth operations and timely delivery of hundreds of vehicles daily.- Managed a team of employees, providing guidance and support to foster a culture of excellence and continuous improvement.- Cultivated and maintained relationships with numerous body shops and corporate accounts in Seattle, WA and Austin, TX, contributing to business growth and customer satisfaction.

Athens, Georgia, United States

Photograph weddings on an entrepreneurial basis. Photograph events for the Athens Banner Herald Spotted website.Videography for Thrive Medicine and weddings. Graphic design for various music shows.

Athens, Ga

Participated in assisting art classes. Sought after self-enrichment in the Arts field. Took advantage of opportunities to explore academic concepts and different career options while gaining practical experience. Develop skills crucial to success in the professional world.

University Of Georgia

Clean or maintain photo processing or darkroom equipment.Fill tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers,bleaches, or washes.Monitor equipment operation to detect malfunctions.Measure and mix chemicals to prepare solutions for processing, according to formulas.Utilize ColorMunky for correct MAC color monitor calibration.Assist students with photography queries

Athens, Georgia Area

Collect and inspect random samples during print runs to identify any necessary adjustments.Examine job orders to determine quantities to be printed, stock specifications, colors, or specialprinting instructions.Start presses and pull proofs to check for ink coverage and density, alignment, and registration.Obtain or mix inks and fill ink fountains.Monitor automated press operation systems and respond to fault, error, or alert messages.Maintain time or production records

Athens, Georgia Area

Collect and inspect random samples during print runs to identify any necessary adjustments.Examine job orders to determine quantities to be printed, stock specifications, colors, or specialprinting instructions.Start presses and pull proofs to check for ink coverage and density, alignment, and registration.Obtain or mix inks and fill ink fountains.Monitor automated press operation systems and respond to fault, error, or alert messages.Maintain time or production records.

Athens, Georgia Area

Prepare ink using the Pantone color system.Inventory off all in house ink.Maintain and repair squeegees.

Ui/Ux Design

Completed over 700 hours of immersive, hands-on training under expert mentorship, coupled with the successful execution of 4 comprehensive.

Bfa, Photography, 3.85

Activities and Societies: Photography Club, Photo Lab InternshipGraduating Magna cum Laude with a Bachelor of Fine Arts - Photography, my.

Aa, Art

Activities and Societies: Art ClubAt Gainesville State College, I pursued an Associate of Arts degree with a focus on art from 2008.