Tiffany Vu Email & Phone Number

Salem, Oregon, United States

- Provide phone- and email-based support to public and municipal users of ePermitting, the State of Oregon's web-based building permit management system.- Maintain and regularly update database of member jurisdiction contacts.- Maintain the ePermitting knowledge base by proofreading and editing articles for spelling, grammar, punctuation, and adherence to the State of Oregon style guide.

Salem, Oregon

- Provided phone, chat and email technical support for Garmin automotive products and software applications on desktop and mobile platforms.- Wrote, edited, and provided feedback on Garmin’s HTML-based knowledge center to provide troubleshooting steps for customers and agents, supporting multiple product lines.--- Lead writer of public and internal FAQs for the Garmin Speak product series.--- Initiated and completed several major authoring projects, including an overhaul of Garmin POI Loader FAQs and language translation charts for Product Support agents.- Lead troubleshooter of internal software applications such as ATLAS (KANA Enterprise), a customer contact management system. --- Collaborated with software developers, business analysts, and IT personnel to troubleshoot application issues and suggest new features.--- Tested software functionality and provided feedback to application vendors regarding features and performance.--- Assisted fellow Product Support agents in resolving internal application issues.- Analyzed software logs to proactively identify and document trends in product and software performance issues.- Led site trainings on new products such as the Garmin Speak series.- Achieved consistently high QA scores for providing effective troubleshooting solutions and explanations of Garmin policies.- Recognized for treating both internal and external customers with professionalism, dignity and respect.- Routinely went beyond standard troubleshooting to aid customers in learning basic functions of new devices and applications.- Trained and mentored new hires in Garmin policies and troubleshooting procedures.

Salem, Oregon

Assisted in leading and supervising members of Oregon State University Extension's high school Youth Enviro Squad at the Marion-Polk Food Share, a nonprofit network supporting food banks and providing gardening and nutritional education in Marion and Polk Counties.- Supervised and contributed to harvesting, weeding, planting, watering, and planning and assembly of weekly produce baskets for community-supported agriculture (CSA) subscribers.- Supervised and assisted sales, setup and takedown of the Youth Farm's market stall at Salem's weekly Saturday Market, with an eye toward marketing and produce display.- Assisted in planning the 2014 planting season by researching and selecting crops.

Silverton, Oregon

Independently planned and covered multiple newspaper beats as the sole reporter and photographer for the Appeal Tribune, a weekly newspaper owned by the Statesman Journal, serving three rural communities in Oregon's Willamette Valley.- Managed multiple stories with tight deadlines on a weekly basis.- Established relationships with a variety of local officials and residents for interviews and story ideas.- Maintained newspaper’s social media accounts on Facebook and Twitter.- Transcribed city council, school board and other meetings for detailed and accurate reporting.- Shot news photographs using a Canon 60D and edited them in Adobe Photoshop.- Provided front desk customer service for subscribers and visitors.- Assisted other reporters in learning to use new business software applications.

Salem, Oregon

Covered breaking news, law enforcement and general assignment beats for the Statesman Journal, a fast-paced daily newspaper serving Salem, Oregon and surrounding communities.- Communicated regularly with law enforcement officers, firefighters, district attorneys and emergency dispatchers for news updates and interviews.- Traveled to emergency scenes (e.g. fires, car accidents, sites of violent crime) to interview witnesses and law enforcement spokesmen and to take photos and videos.- Regularly updated newspaper website and Twitter account with breaking news, photos and video.- Regularly reviewed court documents and case files on the Oregon Judicial Information Network (OJIN).- Assisted other reporters in learning to use new software applications to edit and submit copy.

Bellevue, Washington

Flex sales associate responsible for assisting customers and colleagues in multiple clothing and accessories departments.- Assisted customers with finding and purchasing retail clothing items, making suggestions when warranted or asked.- Familiarized self with inventories of multiple departments to best assist customers throughout the store.- Kept sales floor and fitting rooms clean and organized.

Seattle, Washington

Designed and implemented comprehensive curriculum to teach basic journalistic techniques to a weekly class of 24 prospective reporters for The Daily, the University of Washington's student newspaper.- Topics included newswriting, gathering story ideas, visual journalism, editing and ethics.- Individually mentored students on story projects to develop skills and produce articles for The Daily.

Olympia, Washington

Reported from the Washington State Capitol on legislative news for 124 client weekly papers, with an emphasis on legislation affecting Eastern Washington.- Met regularly with legislators, attended committee meetings and floor sessions of the State House and Senate, and interviewed testifiers for stories and background information.- Transcribed committee and floor sessions for article writing and fact-checking.- Worked with numerous editors of client papers in multiple communities statewide to determine issues of importance to readership.

Seattle, Washington

Proofread and edited articles in the student newspaper for spelling and grammar errors, factual accuracy and adherence to AP Style conventions.

Seattle, Washington

Researched and wrote news articles for the student newspaper on events and issues impacting the University of Washington campus and surrounding University District neighborhood.- Met regularly with neighborhood officials and attended monthly Chamber of Commerce meetings to stay updated on community news.

Seattle, Washington

Researched and wrote articles for PubliCola.com, a local political news blog about city, state and national political campaigns and legislation impacting Seattle residents.- Assisted in researching campaign expenditures and writing candidate endorsements in the 2010 Washington state primary election.- Covered political rallies and protests to conduct interviews and shoot video for the website.- Regularly updated website events calendar for readers to participate in civic events.

Bachelor Of Arts, History

Activities and Societies: The Daily of the University of Washington, Catholic Newman Center

High School Diploma

Activities and Societies: Junior State of America, Skyline Theatre