Billing, Order Operations
Current- Daily input of itemized contracted invoices while meeting, and preserving a high standard, service level agreement of 90% spanning contracts.- Introduced a novel company-wide workflow utilizing open source technologies (ie. JIRA, Atlassian Open Source) via a cloud-based platform for project management; resulting in implementing paperless entry.- Utilizing self-made tailored Excel formulas and templates to efficiently collaborate with multiple departments for company-wide… Show more - Daily input of itemized contracted invoices while meeting, and preserving a high standard, service level agreement of 90% spanning contracts.- Introduced a novel company-wide workflow utilizing open source technologies (ie. JIRA, Atlassian Open Source) via a cloud-based platform for project management; resulting in implementing paperless entry.- Utilizing self-made tailored Excel formulas and templates to efficiently collaborate with multiple departments for company-wide workflow processes.- Promoted teamwork & motivational leadership by delegating tasks evenly across core teams and departments, which heavily contributed to collaborative efforts toward customer satisfaction.- Instrumental in directing new hires to navigate through onboarding by demonstrating daily tasks, inclusive of joint-level department tasks, to endorse team workflow in overall production & service.- Handle daily customer calls to guide them through their orders, using problem-solving skills and quick solutions to ensure high levels of satisfaction and service. Show less