Tiffany Skaggs Email and Phone Number

Defined and executed the company's IT strategy, aligning technology initiatives with business objectives. · Spearheaded a digital transformation initiative, enhancing operational efficiency and positioning the company for future growth. · Oversaw a team of IT professionals, providing leadership, mentorship, and fostering a collaborative work environment. · Managed the successful implementation of key IT projects, ensuring on-time delivery and adherence to budget constraints. · Orchestrated the optimization of IT infrastructure, including servers, networks, and cloud services. · Conducted regular risk assessments and developed comprehensive risk mitigation strategies.

· Diagnosed and resolved complex IT issues promptly, minimizing downtime and ensuring continuous operations. · Implemented preventive measures to address recurring issues, reducing incident rates.· Provided training to IT staff and end-users on Microsoft systems and best practices.

Cultivated and maintained strong relationships with a portfolio of 5 clients, serving as the main point of contact for all IT-related matters. · Led the onboarding process for new clients, ensuring a smooth transition and understanding of IT services. · Provided technology consultation to clients, recommending solutions that align with their business objectives and improve operational efficiency. · Oversaw the delivery of IT services to clients, ensuring adherence to service level agreements (SLAs) and client expectations.