Reference Supervisor
Current- Facilitate and implement services centered on the library's vision, mission, and values
- Update the organization's Reference Quality Standards to shift focus to customer-centered service; Work with the Library Board to rewrite Staff Handbook
- Assist with coordinating a team of ten Librarians focused on initiatives related to equity,diversity, and inclusion - including hiring practices, an institutional statement onequity, and the relationship between local.
- Migrate processes to electronic formats, which resulted in time-savingopportunities throughout the fiscal year while maintaining an efficient and appropriate levelof data input
- Analyze data to assist in evaluating and managing staff levels, and library events, and to make collection-related decisions
- Responsible for establishing the library as a passport acceptance facility and creatingall related staff- and public-facing policy and workflow; This project resulted in asuccessful revenue stream for the organization.
Nov 2017 - Present
