Experienced senior IT manager with a demonstrated 29 year history of working at a senior level in the Information Technology, Manufacturing and Financial Services industries offering extensive experience in streamlining and transforming IT functions combined with strong acumen of ERP/CRM, End User Technology, Network Infrastructure, Cloud Platforms, and Information Security.Currently responsible for the following:Corporate IT - Desktop Support, Telephony(including mobile), Printing, Software installation & LicensingNetworks - Global site Network Configuration, Support and MaintenanceInfrastructure - Maintenance, Support & Configuration of all HW based at our Global Datacentres - Includes critical patching cycles across Linux serversSecurity - Group Governance, Infrastructure security, Device security & Physical Security at all global sites. Plus annual SOC 1 and SOC 2 audits.ERP & CRM Support - Oracle SaaS, Salesforce and in-house legacy systemBCP & DR - Global site Business Continuity Planning and DRFinancials: Budget management (Opex and Capex) & annual planning Vendor/Contract managementGlobal sites: U.S, Canada, UK, Ireland, Asia and Australia

Responsibility for global production operations for all of Xerox’s major ERP platforms, namely Oracle EBS, SAP ,Siebel, Big Machines and Leasing(Europe). This new group brings together multiple application support groups across the US, UK, Ireland, Netherlands and India.Applying Lean processes to day to day legacy practices enhancing their performance.Managing 3rd party vendors ensuring they meet agreed SLAs and working closely with them on continuous improvements.Working with senior colleagues on the transition of roles to India ensuring they are executed seamlessly with minimal impact on clients.Total Applications: 240Team size: 150Locations: Global(U.S., UK, Ireland, Netherlands, India(New Delhi & Kochi)

Responsible for Global Oracle Production Support and Governance for Xerox's Supply Chain Businesses. This group brings together multiple application support groups across US, Ireland, Netherlands and India, and creates a shared pool of resources across the geographies in an effort to help drive standards and efficiencies.Database support for all test and productions systems including patching, DR and user access governance.Level 2 Technical Support across all Oracle ERP systems globally including change management and transition of new releases/changes from development.

Responsible for European Oracle Application Support. The team consists of Oracle DBAs and Technical/Functional Oracle Support based in Ireland, Holland and India. Systems supported: Oracle 11i, Oracle db(7-10g),Oracle Discoverer, Hyperion, MS Access, Shopfloor systems and Helpdesk Application.

European Oracle Apps technical support plus database administration(database support and Brio).

Worked as an Oracle Analyst/Programmer on major Oracle Implementation(Finance, Marketing and Leasing)

Contract Role - Supporting the EMEA Oracle HelpdeskWriting SQL Reports,queries etc and modifying existing programs via Change Requests.