Freelancer specializing in:• Book Production: Expert in coordinating the entire process, from manuscript preparation to final print-ready files, including formatting, editing, and layout.• Web Design: Creating visually appealing, user-friendly websites with a focus on intuitive navigation and responsive design.• Web Development (JavaScript): Skilled in building dynamic, interactive websites and applications using modern JavaScript frameworks and libraries.• Online Research: Conducting in-depth research on various topics, gathering relevant data, and presenting it in a clear and concise manner.• Amazon Advertising: Developing, researching, and monitoring effective Amazon ad campaigns to maximize product visibility and sales.• Online Ads (Meta): Strategizing, creating, and optimizing online ad campaigns across Meta platforms (Facebook, Instagram) to drive targeted traffic and conversions.• Sales-Optimized Copywriting: Crafting compelling, action-driven copy that boosts conversions and engages your target audience.

People Manager / HR-Manager on Store-Level

• Founded a marketing and branding agency with a unique focus on book creation and brand reinforcement.• Led the conceptualization, market research, and digital design phases for concurrent projects.• Provided strategic oversight for three comprehensive book projects, encompassing in-depth market research, thorough competitor analysis, and expert cover design.• Demonstrated expertise by offering dedicated Amazon advertising support for two book initiatives.• Spearheaded the development of book covers and Amazon marketing collateral, combining digital design prowess with skillful copywriting for a portfolio of five book projects.

• Achieved a customer satisfaction rate exceeding 90% while effectively addressing customer concerns.• Conducted comprehensive training sessions for groups of 10-15 new employees, ensuring a smooth onboarding process.• Played a pivotal role as a department-wide point of contact for both professional and technical inquiries.• Assumed responsibility for handling cost-sensitive cases typically managed by team leaders, demonstrating strong financial acumen.• Conducted meticulous error evaluations and provided constructive feedback to enhance employee performance.• Maintained an extensive internal knowledge database supporting over 700 employees, facilitating efficient information retrieval.• Collaborated actively within the data protection team, serving as the primary contact for critical data protection inquiries.

• Provided exemplary guest care, offering guidance and overseeing financial transactions.• Assumed full-shift management responsibility, leading and supervising 3-10 service staff members.• Conducted routine end-of-day accounting procedures to ensure financial accuracy.• Maintained a high standard of service quality through diligent quality assurance efforts.• Managed and resolved customer complaints efficiently and professionally.