Tigran Rumyan Email & Phone Number

Yerevan, Armenia

• Lead the development of the Digitain's overall strategic plan, including defining its mission, vision, and long-term objectives.
• Identify and prioritize strategic initiatives to drive business growth, improve operational efficiency, and enhance competitive positioning within the iGaming sector.
• Translate strategic plans into actionable initiatives and projects, ensuring alignment across departments and teams.
• Establish key performance indicators (KPIs) and metrics to track progress towards strategic goals, regularly monitoring performance and making adjustments as needed
• Identify potential risks and challenges associated with strategic initiatives and develop mitigation plans to address them.
• Communicate the organization's strategic direction, priorities, and progress to stakeholders, ensuring alignment and transparency.

Yerevan, Armenia

• Digitain is a company that provides sportsbook and casino software solutions for the gaming industry. It offers a comprehensive range of services and products for online and land-based operators.
• Build, manage and grow talented teams of Service Desk, Incident Management, Problem Management and Change & Release Management
• Manage and support programs and projects that enhance our systems, structures, processes, and policies
• Facilitate the prioritization of work, so that risks and issues are addressed in a timely and appropriate manner
• Ensure customer/partner/staff issues raised through the Service Management are resolved in a timely manner with an effective outcome, being an escalation point for issue
• Define and implement quality measures for Service Management teams, ensuring issue resolution is effective across multiple standards

• Provide leadership and direction in the execution of team members' duties, motivate their performance, manage their interests and concerns, and instill loyalty, engagement and retention
• Set goals for performance, support, and development of staff through regular coaching meetings, training needs analysis, development plans
• Actively communicate with relevant departments to provide a timely escalation process and follow up with pending issues and requests
• Develop an effective and workable ITIL framework for managing and improving Incident Management processes and customer satisfaction in and out of the organization
• Responsible for team 24/7 schedule planning and flexibly updating if applicable
• Identify improvement opportunities and work with line management to implement programs that enhance Incident Management operations, customer satisfaction, and overall usage of the Company's technology products and.

Yerevan Armenia

C#.Net

Master'S Degree, Organizational Leadership

Master'S Degree, Computer Engineering