Tigran Rumyan Email & Phone Number

Yerevan, Armenia

● Lead the development of the Digitain's overall strategic plan, including defining its mission, vision, and long-term objectives. ● Identify and prioritize strategic initiatives to drive business growth, improve operational efficiency, and enhance competitive positioning within the iGaming sector. ● Translate strategic plans into actionable initiatives and projects, ensuring alignment across departments and teams. ● Establish key performance indicators (KPIs) and metrics to track progress towards strategic goals, regularly monitoring performance and making adjustments as needed● Identify potential risks and challenges associated with strategic initiatives and develop mitigation plans to address them.● Communicate the organization's strategic direction, priorities, and progress to stakeholders, ensuring alignment and transparency.

Yerevan, Armenia

Digitain is a company that provides sportsbook and casino software solutions for the gaming industry. It offers a comprehensive range of services and products for online and land-based operators.● Build, manage and grow talented teams of Service Desk, Incident Management, Problem Management and Change & Release Management● Manage and support programs and projects that enhance our systems, structures, processes, and policies● Facilitate the prioritization of work, so that risks and issues are addressed in a timely and appropriate manner● Ensure customer/partner/staff issues raised through the Service Management are resolved in a timely manner with an effective outcome, being an escalation point for issue● Define and implement quality measures for Service Management teams, ensuring issue resolution is effective across multiple standards● Establish, manage and constantly upgrade all required policies and standard operating procedures related to Service Management● Establish, manage and report on Service Management strategy and yearly/quarterly roadmaps

● Provide leadership and direction in the execution of team members' duties, motivate their performance, manage their interests and concerns, and instill loyalty, engagement and retention● Set goals for performance, support, and development of staff through regular coaching meetings, training needs analysis, development plans● Actively communicate with relevant departments to provide a timely escalation process and follow up with pending issues and requests● Develop an effective and workable ITIL framework for managing and improving Incident Management processes and customer satisfaction in and out of the organization● Responsible for team 24/7 schedule planning and flexibly updating if applicable● Identify improvement opportunities and work with line management to implement programs that enhance Incident Management operations, customer satisfaction, and overall usage of the Company's technology products and services● Set targets and KPIs/OKRs for team and foster achievements of those● Participate in Employee hiring process

Yerevan Armenia

C# .Net

Master'S Degree, Organizational Leadership

Master'S Degree, Computer Engineering