Tihani Abdullah Email & Phone Number

Damansara, Selangor, Malaysia

Selangor, Malaysia

Customer Experience;- Follow up with and respond to all customers’ enquiries sent via through all channels (WhatsApp, call, email and inbox message) to ensure their experience is pleasant and memorable and mediate any situations that may have escalated - Continuously streamline customers issues and build efficient SOP to address them time-efficiently in a.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Be the single point of contact for agents regarding product and process-related inquiries.- Be the contact point for escalations and complaints including attending to customers that are proving to be difficult to team members and resolve their complaints.- Ensures tasks delegation and assignments are done on a daily basis- Supports Team Leader and.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Providing customer service via LiveChat and calls for all inquiries- In charge of Return Delay cases for customer who late return the car to avoid big cases such as car missing/ car not at zone- Perform preemptive task such as providing car replacement for issue cars, informing customer on unaccepted delivery service, etc

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- In charge of emails and calls regarding inquiry, quotation, promo for in charge properties- Updating data entries for different properties using IDB, Guest Centrix and IFCA- Responsible to charge credit card for prepayment bookings, deposit posting in system, daily cashier closing- Assisting Sales team to check the room availability, ensure they meet cut.

Penang, Malaysia

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

A 2-months contract as project-based for Malaysia's Mitsubishi Asian Children's Enikki Festa under Kakiseni. Work closely with the Project Manager to ensure we receive KIP for the contestants.- Filtering and shortlisting the potential winning entries- Assisting in planning, and executing the competition's judgement day- In charge for the F&B for all.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

A 4-months industrial training in non-profit organisation- Involve in all process of preparing, conducting and post of respective events &festivals- Do on-ground promotion at schools, online marketing for festival, in charge of media invitation- Assists in planning and facilitating on schools program & workshop- Become artists & VIP liaison, stage hand