• Cultivating solid relationships with major customers to ensure a continuous flow of sales revenue. Addresses customers' problems that require escalation outside of the department.• Builds open lines of communication with agents, peers, trainers, managers, QA specialists, and other areas of the company to facilitate problem-solving. • Ensuring that all sales administration and customer service activities run smoothly. • Providing overall guidance & assisting to newly-recruited Sales Representatives to answer the technical question posed by the customers.• Maintaining accurate records of the total number of sales made, potential and existing customers, as well as sales employee performance evaluations.• Analyzing sales metrics to determine whether current sales strategies are effective. • Keeping informed of industry trends and new CRM technologies Proven record of achieving monthly targets.• Awarded multiple times for Achieving most revenue Generator of the month.

Cooperate with clients to determine their needs and advise them appropriately.Addresses customers' problems that require escalation outside of the department.Builds open lines of communication with agents, peers, trainers, managers, QA specialists, and other areas of the company to facilitate problem-solving.Handling CRM (Zoho & Hub spot)Keeping informed of industry trends and new CRM technologiesAiming to achieve monthly targetsAwarded multiple times for Achieving most revenue Generator of the month

Plan and sell transportations, accommodations and other travel servicesCooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodationsDeal with occurring travel issues , complaints or refundsHandling CRM.Aiming to achieve monthly or quarterly targetsAwarded employee of the month in Jan 2020 for Achieving the highest target for the Quarter

Arrange travels from beginning to end through booking tickets and accommodation, securing rental transportation etc. Sell the company’s packages to clients using emails, social media and phone. Prepare and sell innovative inbound and outbound tour packages to meet market demand.Stay up to date with changes in the travel industry. Conduct research and constantly source for interesting product packages to meet consumer demands.Plan flexible tour packages, excursions, safaris and other related services in regards to tours to meet the needs of different clients. Handle customer inquiries and aim to exceed their expectations. Assess and suggest tour and travel products and costing that are competitive in the industry. Identify new business opportunities in a competitive and rapidly changing business environment.

Design the packages based on seasonality and targeted customers. Drawing up complicated travel itineraries and ensuring that all the needs of the customers are met. Making arrangements for transport, accommodation, tours, and activities. Evaluating customers holidays and issuing appropriate feedback forms.. Make agreements on service levels, contracts, and costs. Confirming customer names with airlines/hotels. Product pricing in order to create profit. Work with finance on the process of payment and invoice handling. Creating a sales forecast and predicting profit.