Guiding the best in class Engagement Managers in delivering stellar business outcomes for our Customers along with leading the Go-To-Market Initiatives for AWS ProServe India

Helping customers embrace the Cloud and be AWSome!

Dealing with Complexity, finding Purpose in Ambiguity and Innovating to simplify. Changing how the World Sells and Buys. Executed/Built Transformation Programs and Products, defined use cases, qualified, prioritized them to dev progress, tested and launched for World Wide Sellers on Amazon. Directly improving Selling Experience on Amazon and positively impacting the Amazon Employees that help them.

Responsible for the Professional Services business for Aspect Software in the key Markets of ASEAN, ANZ and Korea. Reported to the MD of Aspect Software, APAC. Managed a team of 15 Professional Services Sales Consultants, Business Analysts and Onsite Technical Consultants and over 30 partner and vendor personnel as a part of the elastic team. In the role i Influenced Customer C Level to invest and help business adapt to new technology driving large scale transformation programs. I was Responsible for Customer Satisfaction, Stake Holder management, Professional Services P&L and Up-selling Professional Services across the business region.

Same as the above for the India & Middle East Region. Additionally, was a part of the team that built the Centre of Excellence (COE) in Bangalore, from where Aspect Professional Services conducted its global implementation delivery. The COE program was envisaged as a One Stop Shop for Complex Project Deliveries. COE was institutionalized for capitalizing on Expertise and Centralized Location which was Aspect Professional Services largest transformation initiative for 2014 and was rated game changer by the Aspect CEO.

Managed Key Strategic accounts like, Qatar Airways, Qatar National Bank, Qatar Telecom, National Commerical Bank, IndusInd, TCS, IBM, SCB and Concentrix and spearheading contact center transformation projects for them.  Lead Project Teams of Project Managers,Application Consultants, Implementation Consultants, Innovations experts and Quality teams Account and Stake Holder Management Escalation Management Define and drive Program Success criteria and KPI's Risk Mitigation

Delivered multiple projects for Altisource,IBM, National Commercial Bank (Saudi Arabia ), InterGlobe ,Bajaj Allianz, HSBC, Concentrix, Citibank,Satyam BPO, Sutherland, Etisalat, First Gulf Bank and HGC.

Conducted more than 100 transformation workshops in the US, APAC and ME regions for customers like HSBC India & Dubai, iGATE, CITIBANK, HP, AMEX, IGT, WIPRO BPO, 3G, IBM, Dell, Ocwen, Aegis BPO, People Support, Synergy Energy [AUS] Infosys BPO, Satyam BPO, IGT, EXL, NCB & SABB[Saudi Arabia],Sutherland, Suntel [ Srilanka], Etisalat [UAE], Teledirect [Singapore] and Singtel[ Singapore].

Same as above.

Installed Aspect Workforce Management and Unified IP system for multiple customers in the APAC region.

Was a part of the team that managed the first ever pilot of predictive diallers in the domestic banking sector in India. The pilot involved integration of Concerto’s Ensemble Pro dialer in the Indian PSTN environment, use of its IVR and ACD functionalities for collections, using unmanned blaster campaigns and integrating predictive dialing into Citibank’s existing manual tele-calling based collections. Involved in Dialer setup, Operations, Basic Process Mapping Systems (BPMS) & Process Control Mechanism for all inbound / outbound voice businesses, transforming the CITI Contact Center from Manual to a fully Automated Dialing center.

Trouble shooting Desktops, Laptops and Windows Servers for Software and Hardware issues for customers based in ANZ.