Tijon Stokes Email & Phone Number

Fairfax, Va, Us

United States

NoVA IT Solutions, a Virginia-based IT company specializing in gaming platforms and infrastructure, delivers critical services including:Provisioning Linux and Windows-based game servers via dedicated machines for a diverse range of games such as Minecraft, Rust, ARK: Survival Evolved, and FiveM. This demands deep expertise in Linux systems, proficiency with database tools like Mongo and Redis, and a strong command of programming languages such as Java and C++.Ensuring server stability through vigilant monitoring of key performance metrics such as uptime and player activity, including resource consumption analysis and player engagement metrics.Implementing robust security measures to safeguard game servers against potential threats and vulnerabilities, utilizing techniques such as firewall configurations and encryption protocols.Collaborating closely with game developers and designers to customize server configurations and optimize performance based on specific game requirements and player feedback.Providing technical support and troubleshooting assistance to clients and gamers, resolving issues promptly to minimize downtime and ensure seamless gameplay experiences.

United States

As an Internal Support Specialist, I performed the following key duties:Monitored performance and ensured quality of all company-utilized apps across 15 locations.Maintained and secured company hardware, conducting routine diagnostics and updates.Stayed abreast of technological trends, providing insights on new systems compared to existing ones.Conducted frequent travel to East Coast locations to address critical issues such as outages, significant malfunctions, and new hardware installations.Managed a variety of hardware including PC components, laptops, tablets, and peripherals like microphones and cameras. Proficient in handling less common peripherals such as Raspberry Pis and switch boards.Provided troubleshooting support for software and hardware both onsite and remotely, ensuring clear communication throughout the resolution process.Designed and implemented immersive tech solutions to enhance customer experience within escape rooms.Collaborated with game designers to troubleshoot and innovate on interactive puzzles and challenges.Provided technical support during live gameplay events to ensure seamless customer enjoyment.Developed and maintained a database of customer feedback to continuously improve technical operations and customer satisfaction.Contributed to the creation of promotional materials showcasing technical capabilities and unique room themes.Milestones:By switching our game interfaces to a more modern and standalone platform (From an old version of Godot to Unity Game Engine), we were able to maximize game efficiency and overall customer satisfaction. Improving sales a recorded 9% after the transition.Shifted company wide communications to Google Chat and Slack for easier and efficient communication.

Washington, District Of Columbia, United States

My duties while interning at TeamLogic include:Prioritizing incidents and service requests according to severityUsing remote tools and diagnostic utilities to aid in resolving support requestsPerform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determinedInstalling and configuring hardware and software components throughout various network infrastructure devicesInstalling antivirus software and ensure virus definitions are up to datePerforming preventative maintenance, including checking and cleaning of workstations, printers, and peripheralsEnsuring company safety and security standards are met