Alexandria Fire Department - Alexandria, VA Human Resources/Talent Acquisition Manager ⎮April 2020 - present Direct and manage the talent acquisition process for entry-level sworn personnel ensuring the recruitment of high-caliber candidatesManage full-cycle recruitment process including utilizing applicant tracking system to streamline hiring process and improve efficiency Manage vendor selection and coordinate logistics for the various stages of the talent acquisition process, ensuring smooth and efficient operationsPartner with department head to forecast staffing needs and align recruitment efforts with business goalLead outreach initiatives in partnership with Community Outreach to various schools and community organizations in Northern Virginia Acting Human Resources Manager II ⎮April 2021 - November 2022Contributed as a member of the management team to negotiate with the union resulting in a comprehensive collective bargaining arrangement Provided strategic guidance to leadership on disciplinary and grievance procedures Integrated HR initiatives with organizational objectives Addressed employee concerns and conflicts, ensuring a positive work environmentManaged day-to-day HR operations, ensuring compliance with organizational policies and labor lawsDelivered training sessions on workplace policies sessions, diversity and harassment preventionHuman Resources Technician⎮August 2017 - April 2020Principal HR support for Fire Department’s 300+ employeesCreated civilian job postings in NEOGOV ensuring candidate engagementManaged talent acquisition process for civilian personnel Coordinated and scheduled interviews for qualified candidates SME and point of contact for civilian and sworn employees regarding open enrollment and benefit selectionFacilitated and monitored department personnel with FMLA process, submitted and tracked FMLA hours

Sourced candidates by using applicant tracking system and social mediaCreated job descriptions that were published on career websitesRecruited potential candidates for company pipeline and open positionsScheduled and maintained a complete record of interviews and new hiresReviewed resumes and screened candidates to assess potential fit for staffing needsConsulted and coordinated with managers to determine department and company needsAssisted with new applicant paperwork to ensure legislation requirements were met

Operations Specialist ⎮ October 2014 - January 2017Technical Administrator ⎮ October 2007 - September 2014Principal contact for 150 store employees regarding policies, procedures, programs, and general informationAdvised leadership team of 9 managers and all store employees on training and career developmentInitiated and processed HR transactions for new hires, employee records, and employee transfersOrganized bi-monthly Pentagon City Store and bi-annual Virginia market-wide hiring eventsManaged over 20 technicians and all operational aspects of the Apple Genius Technician teamFacilitated training, development, and support for the Apple Genius Technician teamLed training for Asia Pac members on the administrative support role and company cultureImplemented Train the Trainer method to successfully train over 6 Genius Administrators in AsiaEnsured individual success and a seamless efficient customer experience