Tijuana Ray Email & Phone Number

Austell, Ga, Us

I manage employee benefits programs, assist with enrollment processes, and provide support via email and chat. - Facilitate the enrollment process for new employees, ensuring they understand their benefits options. - Assist current employees with changes to their benefits during open enrollment periods and life changes. - Respond to employee inquiries regarding benefits through email and chat, providing clear and accurate information. - Address questions related to eligibility, coverage, and claims processes, ensuring high levels of customer service. - Maintain updated knowledge of various benefits offerings, including health, dental, vision, retirement plans, and other employee perks. - Collaborate with insurance providers and vendors to manage benefits enrollment and resolve any issues that arise. - Ensure compliance with federal and state regulations regarding employee benefits. - Assist in the preparation of reports and dashboards that track benefits usage and employee participation rates. - Conduct informational sessions or webinars to educate employees about available benefits. - Develop and distribute materials to promote benefits programs effectively. - Maintain accurate records of employee benefits enrollments, changes, and terminations. - Ensure all documentation is processed timely and stored securely.

Atlanta, Ga

Enrolled employees directly into their benefits.Developed and implemented strategies to educate employees on benefits options and increase engagement in wellness programs.Provided adjudication for documents related to dependent verification.Worked with employees to schedule appointments for EBRC new hire servicesDevilered high levels of technical support including but not limited to system password resetsNavigated various systems including SharePoint, Timetrade, SmartBen UltiPro, TRAX, HRX, IssuTrax Accurately documented client activities and followed up on outstanding issues to ensure appropriate resolution.Meet or exceed department-established production and quality goals, ensuring service levels are metProvided superior customer support to internal and external customers

Analyzed software discrepancies using SQL relational database management systems and SQL scripting.Provided technical assistance and troubleshooting support to customers over the phone, email, and chat, resulting in a 90% customer satisfaction rating.Conducted product training sessions for new hires and existing employees to improve overall product knowledge and increase customer retention.Documented and tracked all customer interactions and resolutions in CRM system, ensuring accurate and detailed records for future reference. Review state and product compliance requirements, and ensure appropriate approvals have been received

Atlanta, Ga

Ensured compliance by verifying caller identification and protecting sensitive information.Enrolled employees directly into their benefits and documented the employee profile within Salesforce. Provided support to HR and employer groups to resolve issues, collect missing information, and ensure the accuracy of information received. Explained payroll issues to employees to better understand their PTO, taxes withheld, benefit deductions, or active garnishments.

Cumming, Georgia, United States

Strategize with physicians, occupational therapists, and vascular surgeons to assimilate an ongoing treatment plan following lymphedema and edema consultation.Charted patient visits with the use of electronic medical records (EMR) and internal (CRM) software.Educate patients about the products dispensed, as well as how to don, doff, and care for the products. Measured and properly fit clients with custom durable medical equipment and appropriate compression garments.Communicated with insurance companies to ensure correct HCPC codes were utilized, and the correct reimbursement Obtained pre-authorizations for patient procedures as needed.

Associate'S Degree, Health/Health Care Administration/Management

Human Resources Management And Services