Tijuana Smith-Brown, Mba. Msa. Email & Phone Number

Detroit, Mi, Us

Zurich, Zh, Ch

• 10 + Years of experience supporting SAP System SAP SD module (Sales & Distribution) • 8 + Years of experience supporting SAP Systems, CS (Customer Service), MM (Material Master), PP (Production Planning), PS (Project Systems) • Collaborate with business stakeholders to understand and document their requirements. • Evaluate existing business processes and identify opportunities for improvement. • Communicate effectively with both technical and non-technical stakeholders.• Understand the user requirements/concerns and articulate them technically to the service delivery teams in the Country/Region/Division/Group• Investigate the root causes in order to identify solutions for improvement.• Define test cases and participate in testing activities such as Unit Testing to ensure solution quality.• Coordinate User Acceptance Testing with customer stakeholders• Create and maintain documentation, including business requirements, process flows, and user manuals.• Assists in the business process redesign and documentation, as applicable, for new and existing technologies.• Drive actions (what/who/when) towards successful project completion.

Nanterre, Île-De-France, Fr

• 4 years of experience supporting the SAP system and the SAP SD module (Sales & Distribution).• Participates in the implementation and roll-out phase for the region's sites.• Contributes to the gap-analysis from the beginning of the project• Participates in all test phases of the application(s)• Delivers communication packages to end users and key users• Coordinates and performs end-users trainings and preparing training documents• Performs 2nd level end-user support• Documents solutions/results about incidents/demands in the ticket management system• Provides either remote or onsite support• Be a change agent and have steadfast focus on SAP business process optimization and leverage of best business practices• Identify and resolve user access security issues in accordance with established procedures• Complete quarterly user audits of employee and annual role audits• Understanding of key compliance and segregation of duties issues• Strong knowledge of SAP user and role administration including authorization reviews• Understanding of key compliance and segregation of duties issues• Perform daily end-user support activities and general troubleshooting

Northville, Michigan, Us

• 2 years of experience supporting SAP system, SAP SD module (Sales & Distribution. • Support the deployment and implementation activities for the SAP SD module and other large SAP projects of high risk, complexity, and visibility that relate to critical business goals for the client.• Support project deliverables related to deployment, including but not limited to, scope & expectations for SD module• Security, data validation, core extension requirements)• Interfaces with all functional & business areas/ groups affected by the project, including senior management• Works closely with functional resource managers to ensure adequate allocation of resources to projects being managed• Educate/communicate to business users solution options• Drive identification and analysis of benefits/risks associated with key decisions as it relate to an integrated solution• Track business deliverables to detailed project plans, including schedules, business resource plans, communication plans, change management plans, risk mitigation plans, and issue resolution plans• Responsible for identification of issues and managing them to closure• Ensure the defined solution meets business requirements

Hanover, De

• Responsible for preparing export documentation and ensuring export compliance for international shipments and applying global requirements.• Performed Export Training annually to Continental Automotive Division.• Complied and published Export Compliance Manual for the Continental Automotive Division.• Identified cost savings of $100 -$200k per year.• Assistant Export Control lead for all US Continental Automotive locations.• Performed analysis to determine licensing status according to the Dual Use List of the EU and the Commerce Control List for the US Department.• Responsible for screening customers and ultimate destination via SAP Global Trades Services Module to ensure compliance to EAR Part 744.• Recording, controlling and accounting for the removal of equipment, parts, and other materials from Continental Automotive locations for shipments and hand-carries outside of the United Stated on a no-charge basis.• Process AES filing request when required.• Manage compliance and certification maintenance of C-TPAT for locations in US, Mexico and overseas.• Developed comprehensive action place to identify threats and vulnerabilities within Continental Supply Chain (5 Step Risk Assessment).• Interact with US Customs & Border Protection as needed.• Maintain Export Administration Regulations• Update and maintain compliance manual.• Create, update and review work instructions• Maintain record retention functions

Nanterre, Île-De-France, Fr

Develop the PC&L Budget line items for the different assigned program. Coordinate the PC&L activities for the Metals and JIT plants. Coordinate communications to suppliers, customers, carriers, and brokers as necessaryTrack assigned programs, highlight bottlenecks, timing issues, cost concerns, inefficiencies. Provide improvement recommendations, and champion implementing approved recommendations. Highlight and advise Management regarding issues affecting Program Success. Provide program team with all Phase documentation. Develop the standard Logistics and Packaging studies, models and tracking Assist with logistic and operations set-up for new programs.Identify HTS code and create NAFTA certificates for shipments.Set-up scheduling of shipments using effective carriers for Corporate Team such as: Project Engineers, Quality Tech, etc.Reconcile carrier invoice with appropriate project teams.Arrange, manage, and track shipments for project teams.Assist with scheduling and delivery of PV builds for new programs.Review customer transportation network and identify cost savings.Provide support for reporting needs, and also review and analyze the information being reported.Provide operational support to Faurecia Logistic Managers and Purchasing/Buyers Lead data analysis projects, including investigation root causes of problems.

Act as a liaison to the supplier and the carrier. Coordinate communications to suppliers as necessary.Review customer transportation network and identify cost savings.Develop process to determine when inaccurate or incomplete data exists within the system and devise a process to maintain the data.Provide support for reporting needs, and also review and analyze the information being reported.Manage LTL freight invoices.Resolve invoice issues.Manage releases and utilization for Air International lane.Managing Air International automotive supplier. Interface with customer on projects that are being worked.Maintain SOP manuals.Process and audit freight invoices for truckload carriers.Create, monitor and complete shipments using LMS access database system.Provide operational support to all Magna/Intier facilities. Assist as operations back-up for Logistics Managers in the field. Lead data analysis projects, including investigation root causes of problems.

Logistic Analyst 2005-2006Responsible for ensuring GM Service Parts Operation identified cost savings and monitored the carrier bases.• Researched information thoroughly in a timely manner, meeting all required deadlines.• Prepared and created reports and presentations. Analyzed and compiled data, and charted performance progress presented to Logistic Managers, Directors and Corporate a monthly basis and as needed.• Identified and recommend process changes, which facilitated cost saving, and improved on-time delivery performance for the customers.• Developed budgets for GM Service Parts Operation facilities reviewing freight year over year as a percentage of sales considering freight variable for forecasting.• Visited customer locations to investigate issues and maintain good rapport.

Responsible for taking order from customers and arranging pick-up of freight and cargo delivery to loading platform. • Enhanced product workflow through analyzing and developing logistic plans that affect production, distribution and inventory for a more effective process.• Created and review procedures for distribution and developing plans that affect production, distribution and inventory for efficiency and effectiveness.• Maintained 98% on-time delivery for customers orders for customer satisfaction and company performance.• Served as the liaison for GM Service Parts Operation for scheduling, planning and customer services issues. • Handled carrier bids for dedicated routes, ensuring efficiency and effective carriers within the Schneider network.• Set-up cross-training schedules for all job functions to ensure that tasks were completed during absences without disruption.

Responsible for performing front-end duties for servicing the shipping office. • Performed administrative tasks requiring considerable amount of background in transportation operation for successful completion.• Created invoices for shipments to provide evidence of completion of transaction for payment processing. • Provided quality customer service to internal and external customers including carriers, suppliers and financial service providers.• Certified in HAZ-MAT & DOT regulations for processing of invoices containing hazardous material to prevent audit and fines.

Master Of Science Administration, Acquisitions Administration

Certified Sap Business Solutions Associate, Terp-10 Integration Of Business Process In Sap Erp

Post Graduate Certificate Erp Graduate Certificate / Sap Software, Erp Graduate Certificate / Sap Software

Post Graduate Certification, Project Management

Post Masters Certification, College Teaching

Life Insurance

Post Masters Certification, Supply Chain Management; Supply Chain

Master'S, Business Administration/Management

Bachelor'S, Business Administration/Computer Information System