Tika Pradhan Email & Phone Number

Developer and maintainer of a C# .NET enterprise software used for financial report creation and disclosures to authorities like SEC in US and ESMA in Europe.

Guelph, Ontario, Canada

Developer of MANTECH PRO, a desktop application that controls analyzers and auto sampling robots for water testing. The software has been used in various industries ranging from municipal wastewater to academia labs.- Developed windows application using C# .NET to interact with robots and water sample analyzers- Implemented UI / UX using WinForms to display reports, results and provide user control- Version controlled software using git and BitBucket- Managed project tasks and collaborated with QA and PM in Azure DevOps- Modelled and managed SQLite databases for local client machines- Created software installers for clients with WiX Bootstrapper and distributed releases via FileZilla- Integrated software to hardware via TCP / IP protocol, diagnosed connectivity issues with WireShark

Waterloo, Ontario, Canada

Contractor for OpenText's IT service desk team to provide timely deployment of new hire equipment and assist with an influx of level 2 escalated tickets in the peak business year.- Imaged new hire computers via PXE, updated latest drivers and security settings before send off- Distributed role specific software and patches via SCCM- Resolved escalated ITSM tickets involving hardware and network troubleshooting- Set up Carbonite cloud backups- Managed new user access and permissions on Active Directory according to role privilege guidelines

Waterloo, Ontario, Canada

I joined the startup company as a contractor to get involved with consulting and providing support to the users of ZAP IN software. ZAP IN is an iOS SaaS that provides a Visitor Management Platform. The work entailed a deep understanding the software's architecture, features, administration and use cases to meet client's requirements.- Integrated software to LDAP directories- Configured software to different industries and use cases- Troubleshoot and supported level 1 issues by phone and email- Developed software documentation, help articles and SOPs to simplify configuration process- Compiled company financial reports using Google Apps Script

Waterloo, Ontario, Canada

Joined GHD's IT team as a temporary contractor to provide assistance with ongoing IS projects relating to operating system migrations and company hardware.- Mass migrated operating systems from Windows 7 to Windows 10- Installed data center server racks- Setup web conference and meeting rooms- Disassembled desktop and laptops for HDD / SSD retrievals

Kitchener, Ontario, Canada

As a summer student intern working with Bell's network management team, I shadowed and assisted engineers, network managers and web developers in administrating Bell Canada's network topology that spans the Greater Toronto Area.- Software - Web development with HTML / CSS / JavaScript in the context of ASP.NET MVC.- Reporting - Ran automation with Excel VBA scripts, developed custom controls and pivot tables.- Engineering - Examined electrical schematics, sketched conductor and voltage labels on maps.- Logistics - Entered excel data, submitted permit packages, processed invoices