Alexander Tikhomirov Email & Phone Number

Vancouver, British Columbia, Canada

Saint Petersburg, St Petersburg City, Russia

Responding in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations. Providing customers with accurate information on the company’s products and services. Responding to request for technical assistance, via phone or electronically through the Ticket System.Advising users on appropriate actions.Following standard of help desk procedures and phone etiquette.Logging all help desk interactions. Updating the Ticket System at all times.Diagnostic and resolving technical issues. Researching questions using available information resources.Application of diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions. Redirecting problems to appropriate resources. Identifying and escalating situations requiring urgent attention.Staying current with system information, changes, and updates based on current equipment and software needs.Maintaining documentation and coordination of timely repairs and upgrades; preparing reports.Maintaining current knowledge of relevant technologies.

Sydney Area, Australia

Providing customer service and technical support, training and assistance to customers and internal staff or all service lines and support systems. Troubleshooting and resolving customer impacting issues such as data issues that span networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning, and billing. Assisting customers with products and services such as laptop connect services including air cards, USB devices, initial set-up, configuration.

Melbourne, Victoria, Australia

Moscow City, Russia

Ensuring operational availability of hardware and software. Troubleshooting hardware and software problems. Fulfilling service requests from customers. Providing advisory support for customers regarding hardware, software, and peripheral equipment. Tracking record of delivering services in accordance with KPI and SLA. Communication with third-part vendors and controlled their efficiency. Updating and maintained Help Desk system.

Moscow City, Russia

• Providing the first point of contact for all inquiries and logged, resolving, or escalated them. Supporting computers, servers, and peripheral equipment. Participating in technical launching of new offices.Performing setup and migration of MS Windows and different software. Maintaining user accounts and group policy in Active Directory. Installation, configuration, upgrading, and repairing IT equipment. Managing and maintaining the Asset Register.

Master'S Degree, Information Technology

Engineer'S Degree, Information Technology