Tiko Lieou Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Promoting innovation by helping new and low-income inventors navigate the patent process and providing access to pro bono advice and possible representation from patent attorneys.

Dallas, Texas, United States

Enhance community relations through collaborative opportunities with regional partners. Optimize office operations by developing internal processes and team building efforts. Plan and coordinate in-person and virtual meetings and events through cross-cutting collaborations with internal departments and community stakeholders. Develop and manage regional marketing and communications through e-mail, newsletters and social media. Manages Raiser's Edge database for regional donors.

United States

Shepherded clients through the program from on-boarding, client management, billing and potential upgrades. Combated buyer’s remorse and instilled confidence in product by coordinating with other departments to provide training and responsive technical assistance. Managed ticketing system to ensure issues and questions were addressed in timely manner

Las Vegas, Nevada Area

Nurtured relations with existing and potential clients through exploratory communications. Managed sales pipeline by maximizing use of lead tools. Developed ways to both increase conversion of leads to opportunities and enhance overall customer satisfaction. Troubleshoot Salesforce for problems and inefficiencies. Stayed up to date with product information.

Las Vegas, Nevada Area

Developed and streamlined application process for solar installation by managing relations with utility companies, researching issues identified by policy team, and collaborating with other internal teams to improve customer experience. Managed team performance through quality assurance and follow-up trained to meet and exceed company goals. Bolstered internal capacity by piloting help desk program for internal clients and updating and adding to guides and FAQs.

San Francisco Bay Area

Supported pastoral department by providing customer support to congregation and community members for special events and ongoing services and leading cathedral operations including technology and supply maintenance, safety compliance, vendor relations, and production schedules.

San Francisco Bay Area

Managed the consulting arm of the LIFE department and expanded client base by program promotions at targeted publications and websites, and conferences and meetings. Ensured resource security through timely reporting to funders, negotiating vendor contracts, invoicing follow-up, and keeping events and trainings within departmental budget.

Washington Dc-Baltimore Area

Managed national data system and collaborated with national agencies to improve assessment tools and reports. and served on subcommittees to develop evaluation and marketing tools. Provided technical assistance on quality improvement and performance management through content development, in-person trainings, and webinars.