Over 22+ years of work experience in Customer Service, Collection, BPO Operations, and Hospitality Industries.Worked in the past with iSON Xperiences, Altruist Technologies Pvt. Ltd, BPO Convergence Pvt LTD, DR ITM LTD, IKF Technologies Ltd, Spanco BPO Services Ltd, Aegis BPO & Result MCcan. Worked in the area of Operations, People Management and P&L Tabulation.Key Expertise:Service Delivery, Operation Management, P&L Tabulation, Customer Service, Process Management & MIS Analysis
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General Manager Business OperationsM.B.A. Consulting India Pvt. Ltd. Dec 2023 - Mar 2024Noida, Uttar Pradesh, IndiaEnsuring P&L Management, Operation Efficency, Strategy Planning for smooth operations -
Site HeadIson Xperiences Ltd - Leading Global Cx Management Company May 2022 - Oct 2023Noida, Uttar Pradesh, India -
Assistant General Manager OperationsAltruist Technologies Pvt. Ltd. Mar 2021 - May 2022Pune, Maharashtra, India -
Center HeadBpo Convergence Pvt Ltd Feb 2017 - Jun 2019Asansol Area, India
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Center HeadDr It Group Jan 2016 - Feb 2017Hyderabad Area, India -
Deputy General ManagerIkf Technologies Ltd. Jul 2012 - Jul 2015Kolkata Area, India• Responsible for BPO profit and loss & Budgetary control• Client s SLA, reviews & Client KPI management• Business Profitability mapping.• Transition & Strategic Planning -
Sr. Manager OperationsSpanco Bpo Nov 2010 - Jul 2012Dehra Dun Area, India• Responsible for profit and loss & Budgetary control• Taking care of daily productivity of the Outbound Vertical• Client s SLA, reviews & Client KPI management• Business Profitability mapping. -
Sr. Manager OperationsIkf Technologies Ltd. Sep 2007 - Nov 2010Was responsible for Client KPIs and over all PnL of the Process
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Asst. Manager OperationAegis Bpo Services Ltd Feb 2006 - May 2007Worked with various process.
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Lead OperationOrion Dialog Pvt. Ltd. Mar 2003 - Feb 2006Was responsible for Team Performance and Team KPIs
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Operation ExecutiveResult Mc Cann Jan 2000 - Feb 2002• Managed a team for the Pass Port Schemes on behalf of Hero Honda Pvt. Ltd.• Responsible for looking after daily report stock count of passport.
Tilak Roy Skills
Tilak Roy Education Details
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Aptech ComputerComputer
Frequently Asked Questions about Tilak Roy
What is Tilak Roy's role at the current company?
Tilak Roy's current role is A business leader with over 22+ experience in Customer Services, Client Management.
What schools did Tilak Roy attend?
Tilak Roy attended Aptech Computer.
What are some of Tilak Roy's interests?
Tilak Roy has interest in My Interest Is To Play Cricket, Children, Economic Empowerment, Human Rights, Animal Welfare.
What skills is Tilak Roy known for?
Tilak Roy has skills like Service Delivery, Team Management, Management, Operations Management, Telecommunications, Team Building, Bpo, Call Centers, Transition Management, Talent Acquisition, Crm, Outsourcing.
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Tilak Roy
Co-Founder - Royvarma Pvt. Ltd. | Co-Founder - Tbm Electric | Iit Bombay | Iim IndoreMumbai3gmail.com, ril.com, in.com
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