General Manager Business Operations
Ensuring P&L Management, Operation Efficency, Strategy Planning for smooth operations
Dec 2023 - Mar 2024
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Tilak Roy Email & Phone Number
A business leader with over 22+ experience in Customer Services, Client Management
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✓ Verified August 2026
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Role
A business leader with over 22+ experience in Customer Services, Client Management
Location
Noida, Uttar Pradesh, India
Who is Tilak Roy? Overview
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Tilak Roy is listed as A business leader with over 22+ experience in Customer Services, Client Management based in Noida, Uttar Pradesh, India. AeroLeads shows a matched LinkedIn profile for Tilak Roy.
Tilak Roy previously worked as General Manager Business Operations at M.B.A. Consulting India Pvt. Ltd. and Site Head at Ison Xperiences Ltd - Leading Global Cx Management Company. Tilak Roy holds Dca, Computer from Aptech Computer.
Profile bio
About Tilak Roy
Over 22+ years of work experience in Customer Service, Collection, BPO Operations, and Hospitality Industries.Worked in the past with iSON Xperiences, Altruist Technologies Pvt. Ltd, BPO Convergence Pvt LTD, DR ITM LTD, IKF Technologies Ltd, Spanco BPO Services Ltd, Aegis BPO & Result MCcan. Worked in the area of Operations, People Management and P&L Tabulation.Key Expertise:Service Delivery, Operation Management, P&L Tabulation, Customer Service, Process Management & MIS Analysis
Listed skills include Service Delivery, Team Management, Management, Operations Management, and 16 others.
11 roles
Tilak Roy work experience
A career timeline built from the work history available for this profile.
May 2022 - Oct 2023
Assistant General Manager Operations
Mar 2021 - May 2022
Center Head
Bpo Convergence Pvt Ltd
Feb 2017 - Jun 2019
Center Head
Jan 2016 - Feb 2017
Deputy General Manager
• Responsible for BPO profit and loss & Budgetary control• Client s SLA, reviews & Client KPI management• Business Profitability mapping.• Transition & Strategic Planning
Jul 2012 - Jul 2015
Sr. Manager Operations
• Responsible for profit and loss & Budgetary control• Taking care of daily productivity of the Outbound Vertical• Client s SLA, reviews & Client KPI management• Business Profitability mapping.
Nov 2010 - Jul 2012
Sr. Manager Operations
Was responsible for Client KPIs and over all PnL of the Process
Sep 2007 - Nov 2010
Asst. Manager Operation
Aegis Bpo Services Ltd
Worked with various process.
Feb 2006 - May 2007
Lead Operation
Orion Dialog Pvt. Ltd.
Was responsible for Team Performance and Team KPIs
Mar 2003 - Feb 2006
Operation Executive
Result Mc Cann
• Managed a team for the Pass Port Schemes on behalf of Hero Honda Pvt. Ltd.• Responsible for looking after daily report stock count of passport.
Jan 2000 - Feb 2002
1 education record
Tilak Roy education
-
Aptech Computer
FAQ
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Quick answers generated from the profile data available on this page.
What is Tilak Roy's role at their current company?
Tilak Roy is listed as A business leader with over 22+ experience in Customer Services, Client Management.
Where is Tilak Roy based?
Tilak Roy is based in Noida, Uttar Pradesh, India.
What companies has Tilak Roy worked for?
Tilak Roy has worked for M.B.A. Consulting India Pvt. Ltd., Ison Xperiences Ltd - Leading Global Cx Management Company, Altruist Technologies Pvt. Ltd., Bpo Convergence Pvt Ltd, and Dr It Group.
How can I contact Tilak Roy?
You can use AeroLeads to view verified contact signals for Tilak Roy, including work email, phone, and LinkedIn data when available.
What schools did Tilak Roy attend?
Tilak Roy holds Dca, Computer from Aptech Computer.
What skills is Tilak Roy known for?
Tilak Roy is listed with skills including Service Delivery, Team Management, Management, Operations Management, Telecommunications, Team Building, Bpo, and Call Centers.
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