Ford Motor Company - WorldwideWith a strong foundation in IT systems, I ensure the smooth operation and compliance of end-user and corporate systems, driving efficiency and security across diverse IT environments. My expertise spans compliance management, cloud services, hardware troubleshooting, and IT support, all while adhering to ITIL guidelines and SLAs.Systems Compliance & Security Management: Experienced in performing SCCM and DLP compliance checks, troubleshooting and resolving issues through Azure and Intune portals, including managing endpoint security with Symantec and FireEye.User & Access Management: Expert in user profile creation, access management, troubleshooting Microsoft 365 applications, and managing license allocation for end users.Infrastructure & Technical Support: Proficient in hardware troubleshooting, developer tools support, RDP setup, and shared drive mapping, including configuring security groups.Cloud & Network Troubleshooting: Skilled in identifying and resolving network and server issues, as well as troubleshooting Azure, SharePoint, and related cloud services.ITIL & SLA Commitment: Dedicated to upholding ITIL practices and delivering solutions within agreed SLAs to optimize IT performance and support business continuity.