Tilla Bezdan
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Tilla Bezdan Email & Phone Number

Service Delivery and Account Manager at LiveTiles, a part of Omnia
Location: Copenhagen, Capital Region Of Denmark, Denmark 9 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
LiveTiles, a part of Omnia
Role
Service Delivery and Account Manager
Location
Copenhagen, Capital Region Of Denmark, Denmark
Company size
69 employees

Who is Tilla Bezdan? Overview

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Quick answer

Tilla Bezdan is listed as Service Delivery and Account Manager at LiveTiles, a part of Omnia, a company with 69 employees, based in Copenhagen, Capital Region Of Denmark, Denmark. AeroLeads shows a matched LinkedIn profile for Tilla Bezdan.

Tilla Bezdan previously worked as Service Delivery Manager at Livetiles and IT Customer Experience Team Manager at Roche. Tilla Bezdan holds Bachelor'S Degree, Human Resources Management And Services from Budapest Metropolitan University.

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Email format at LiveTiles, a part of Omnia

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LiveTiles, a part of Omnia

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Profile bio

About Tilla Bezdan

Experienced People Manager with 10 years in multinational environments, including 7 years of Team Leadership (teams up to 24 members). Proven success in IT and HR Management, achieving a four-times improvement in process efficiency and building collaborative, growth-focused teams. Passionate about creating inclusive teams through people-centered Leadership and proactive communication.

Current workplace

Tilla Bezdan's current company

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LiveTiles, a part of Omnia
Livetiles, A Part Of Omnia
Service Delivery and Account Manager
Spain
Website
livetiles.nyc
Employees
69
AeroLeads page
Company profile
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9 roles

Tilla Bezdan work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Current
Livetiles

Copenhagen, Capital Region, Denmark

Team manager and Account manager in Software development company offering out of the box and customized solutions to our 600+ customers across the globe in B2B SaaS environment. Leading the Global Support Team, including hiring, performance, escalation, and operation management. Conducting presentations and service reviews for new & existing clients as.

Nov 2022 - Present

It Customer Experience Team Manager

Roche

Budapest, Hungary

  • Supervised a customer experience - focused team of 15 (11 Analysts, 4 Technical Support Specialists), mentored Leadership Journey participants and Junior Team Leads. (ServiceNow, Workday, Trello)
  • Conducted interviews for Analyst, Quality Manager, and Team Manager roles, internally and externally. Managed job postings, prescreening, and salary negotiations.
  • Established internal metrics (KPIs, Scorecard), managed promotions and salary adjustments as part of Performance management.
  • Transformed Customer Satisfaction (CSat) review management and introduced SME concept.
  • Represented the IT department (150+ members) in the Leadership Chamber.
Sep 2021 - Oct 2022

Learning Services Team Lead

Ibm

Budapest, Hungary

  • Facilitated daily stand-ups and Team meetings for a group of 12. (ServiceNow, Workday, Miro)
  • Led regular client calls as main account representative. (SuccessFactors)
  • Achieved 400% increase in ticket management efficiency by implementing process optimization and lean management strategies, including standardized templates, simplified workflows, additional trainings, work groups.
  • Managed incoming project tasks as Project Manager. (GANTT, Trello)
Jun 2020 - Sep 2021

Learning & Development Event Manager

Ibm

Budapest, Hungary

  • Organized IBM Learning events, managed all venue communications, handled supply orders, and acted as Single Point of Contact for learners and instructors.
Jul 2019 - Jun 2020

Hr - French Payroll Specialist

Ibm

Budapest, Hungary

  • Registered and controlled garnishment entries, payments, employee contributions, holiday & sickness adjustments, social security contributions in SAP ERP – HR module for P&G France.
Jul 2018 - Jun 2019

It Service Desk Team Manager

Computacenter

Budapest, Budapest, Hungary

  • Promoted to Team Leader for demonstrated leadership in the Deputy Team Leader role.
  • Led a team of 24 Service Desk Analysts and acted as a deputy of the Operations Manager.
  • Defined KPIs and OPIs to meet the SLAs. (Avaya CMS, ServiceNow, FindMyShift, ITSM, Ms Excel)
  • Mentored and developed Talent Program participants (SME, L2, DTL, Junior TLs).
  • Managed recruitment and hiring for SSC, conducted 100+ interviews internally and externally.
  • Held monthly 1:1s, Team Meetings, Mid- and Year End reviews.
Sep 2016 - Jan 2018

Deputy Team Lead

Computacenter

Budapest, Budapest, Hungary

  • Promoted to Deputy Team Leader based on strong performance in client and team support.
  • Supported Team Leaders and Operations Manager in People Management and client-facing tasks, preparing OPI reports, conducting quality checks, and managing escalations.
Mar 2016 - Aug 2016

First Line Support

Computacenter

Budapest, Budapest, Hungary

  • Acted as first point of contact for Adidas stores and offices for software and hardware issues. Supported leadership with scheduling, quality checks and detailed ticket analysis.
Sep 2014 - Feb 2016
Team & coworkers

Colleagues at LiveTiles, a part of Omnia

Other employees you can reach at livetiles.nyc. View company contacts for 69 employees →

AC Anders Christensen Anders Christensen Colleague at Livetiles, A Part Of Omnia Fredericia, Region Of Southern Denmark, Denmark, Denmark View → JA Jonathan Aurit Jonathan Aurit Colleague at Livetiles, A Part Of Omnia Rochester, New York, United States, United States View → HJ Heather Johnson Heather Johnson Colleague at Livetiles, A Part Of Omnia Rochester, New York Metropolitan Area, United States View → FS Fabio Saramago Fabio Saramago Colleague at Livetiles, A Part Of Omnia Porto Metropolitan Area, Portugal View → CB Cody Barcroft Cody Barcroft Colleague at Livetiles, A Part Of Omnia Buffalo-Niagara Falls Area, United States View → SL Simão L. Lúcio Simão L. Lúcio Colleague at Livetiles, A Part Of Omnia Porto Metropolitan Area, Portugal View → JS Joe Smoe Joe Smoe Colleague at Livetiles, A Part Of Omnia Carlton, Victoria, Australia, Australia View → LO Leslie Oliver Leslie Oliver Colleague at Livetiles, A Part Of Omnia Buffalo-Niagara Falls Area, United States View → CW Ciaran Walsh Ciaran Walsh Colleague at Livetiles, A Part Of Omnia Sligo, County Sligo, Ireland, Ireland View → AL Amanda Liu Amanda Liu Colleague at Livetiles, A Part Of Omnia Chicago, Illinois, United States, United States View →
2 education records

Tilla Bezdan education

FAQ

Frequently asked questions about Tilla Bezdan

Quick answers generated from the profile data available on this page.

What company does Tilla Bezdan work for?

Tilla Bezdan works for LiveTiles, a part of Omnia.

What is Tilla Bezdan's role at LiveTiles, a part of Omnia?

Tilla Bezdan is listed as Service Delivery and Account Manager at LiveTiles, a part of Omnia.

Where is Tilla Bezdan based?

Tilla Bezdan is based in Copenhagen, Capital Region Of Denmark, Denmark while working with LiveTiles, a part of Omnia.

What companies has Tilla Bezdan worked for?

Tilla Bezdan has worked for Livetiles, A Part Of Omnia, Livetiles, Roche, Ibm, and Computacenter.

Who are Tilla Bezdan's colleagues at LiveTiles, a part of Omnia?

Tilla Bezdan's colleagues at LiveTiles, a part of Omnia include Anders Christensen, Jonathan Aurit, Heather Johnson, Fabio Saramago, and Cody Barcroft.

How can I contact Tilla Bezdan?

You can use AeroLeads to view verified contact signals for Tilla Bezdan at LiveTiles, a part of Omnia, including work email, phone, and LinkedIn data when available.

What schools did Tilla Bezdan attend?

Tilla Bezdan holds Bachelor'S Degree, Human Resources Management And Services from Budapest Metropolitan University.

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