Michelle Tilley Email & Phone Number

Whitby, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

At Omron Automation Canada, I played a key role in designing, developing, and maintaining engaging materials for automation technologies, ensuring their accuracy and relevance for over 400 learners. Using methodologies such as the ADDIE model and Scenario-Based Learning, I wrote a product maintenance course that enhanced learner confidence by focusing on real-life troubleshooting scenarios. My proficiency in Microsoft Word, PowerPoint, Canva, ChatGPT, DALL-E and Midjourney, enabled the successful delivery of four impactful courses.

Scarborough, Ontario, Canada

Toronto, Canada Area

Responded to inbound calls from clients and their employees and assisted with the building of solutions with clients, internal consultants, and insurance, and financial company representatives.Earned highest overall satisfaction according to after-call surveys three months in a row by demonstrating excellent customer service through creating a positive first impression, active listening, empathy, and problem solvingDecreased calls requiring escalation in both English and French as first point of contact by quickly and critically assessing the situation and getting the right information to the relevant parties resulting in faster resolution rates and higher satisfaction among callersHelped exceed our Service Level Agreements by promptly completing case logs and following up as required Demonstrated an ability to take initiative and work independently while managing multiple assignments Proficient with Windows and Apple software, particularly Microsoft Office and iWork, and call centre software and an ability to learn new software quickly

Knob Hill Public School, Scarborough

Demonstrate strong organizational and managerial skills dealing with over one hundred and fifty students of varying abilities moving towards individual goals Design and implement educational strategies to ensure curriculum is accessible to all students Led an initiative to involve staff, students and community in understanding “The Growth Mindset,” a key pedagogical strategy designed to build resilience. Created and delivered a dynamic AV presentation, and coordinated the development and delivery of original resource materialsAdhered to and managed a classroom budget

Bond Academy

Designed and delivered a French language program and Dramatic/Visual Arts programs to students of varying ages in accordance with the Ontario Curriculum Supported my department/team by providing classroom coverage as in all grades when needed. Wrote age specific plays for and managed the drama club resulting in school wide productions.Organized and managed the school choir. Designed, arranged and produced school wide end of year performance.

Clacton-On-Sea, Essex, England

Designed and delivered year 2 curriculum while participating in a research initiative involving the collecting of student progress data specifically in numeracy and literacy development as it related to the pilot program.Liaised and informed pilot program designers of potentially problematic delivery features, for example the ease in which a program facilitator can accurately assess student progress if all work is repetitive, rote and done in groups.Evaluated and assessed student progress while navigating an education culture different to that of Canada.Managed with sensitivity parents with concerns about unfamiliar pedagogical styles and classroom management systems

Toronto, Canada Area

Wrote press releases to local papers and television stations to raise public awareness of the Graffiti Crew, a group that removes graffiti from all public property and paints large easy to read address numbers on back alley way garages resulting quicker response times for Emergency Medical Teams having to use the back entrance of homes.Evaluated resumes and held interviews for hiring onto the Graffiti Removal and Identify Crew.Organized television appearances and photo opportunities to advance Graffiti Crew awareness in the community Communicated with stakeholders ensuring all procedures were followed, appropriate waivers were signed and interests were met Managed teams on site and off site through cell phone communication ensuring teams were on task and on schedule.Ensured all crew members were trained in and adhered to health and safety standards. Each team member was able to read and discuss WHIMIS sheets with any inquiring citizen from the community and show they were equipped with the appropriate personal protection equipment (goggles, coveralls, steal toed boots)Organized day-to-day administrative tasks, including staff meetings, supplies and budgeting

Toronto

Supported Program Director in event coordination by liaising with clients, local businesses and dealing with day-to-day administrative tasks Provided front-line support for the organization, including fielding phone calls and in-person inquiries Supported clients requiring aid in filling out housing application documents.Informing clients of organizations and services in place to help them with anything including financial services and aid for newcomers to Canada, christmas baskets, emergency toy programs offering gifts to the children of the needy, Narcotics/Alcoholics Anonymous programs and family recreation activities and events

Master'S Certificate, Adult Training And Development

Teaching Certificate, Elementary Education

Activities and Societies: Learning Disabilities Association of London Ontario Graduated with a teacher's certificate in Primary/Junior.

Bachelor Of Arts, Cultural Studies

Graduated with honours from Cultural Studies