Tilly Murcott Email & Phone Number

Hamilton, Nz

Hamilton, Waikato, New Zealand

Hamilton, Waikato, New Zealand

As a Programme Manager in Hamilton City Council’s Portfolio Delivery Unit, I lead the delivery of capital works across the following Parks and Recreation programmes:🌳 Open Spaces ⚽️ Sports Parks 🌿 Nature in the City🛝 Play Spaces 🏡 Community Facility Development & RenewalsMy role involves:- Orchestrating initiation through to delivery of funded capital works, and emerging workstreams within the Parks and Recreation Programme, working with an incredible team of dedicated project managers.- Providing strategic direction through applying a programme approach that brings everyone together.- Managing programme level benefits, risks, and opportunities.- Managing programme financials and capital spend, including monitoring of budgets and accurate forecasting.- Programme Control Group and Steering Group Reporting for Governance members. - Driving strong relationships internally and externally, adapting to the needs of our community. - Weaving teams and people together, telling our programme story in a joined up way. - Harnessing connections to shape community spaces that our community is proud of.

Hamilton, Waikato, New Zealand

As the Central City Programme Manager, I got to lead the incredible transformation of our central city in a joined up way. This was all about shaping our central city into a place to call home and do business - with 4,000 homes for up to 10,800 people over the next ten years.Investment in our central city is larger than ever (over $120m plus the recently announced Government IAF grant of $150.6m) and I oversee all projects and activity happening in the geographical central city boundary which covers over 178ha.Through the Central City Programme, we are investing in our central city, opening it up to the Waikato River, making it a great place for people to live and work, while making it easier to access and move around in. The outcome will be a central city that is more inclusive, vibrant, and prosperous - the beating heart of Hamilton.I link together network infrastructure, community facilities, city safety, land use planning, parks and open spaces, funding and commercial partnerships, working with land owners, iwi, developers, government agencies and the community to deliver long term, place making outcomes for the central city. As the Central City Lead on the Future Proof Priority Development Areas Working Group, I also work with partners across the subregion to unlock opportunities in a collaborative cross-agency way.

Hamilton, Waikato, New Zealand

I was part of shaping our future communities as Hamilton City Council’s Rotokauri-Northwest and Ruakura Programme Manager. Throughout my time in this role, I was driven to ensure we shape connected, vibrant, attractive and prosperous communities. The two programmes included workstreams covering strategic network infrastructure (including key transport and green corridors); community infrastructure (parks, gullies and open spaces); commercial activities, partnerships and funding mechanisms; ecological protection and enhancement; consenting, land use and District Plan activities; monitoring and reporting and communications and engagement.

Waikato, New Zealand

As Northern Regional Team Manager, I managed a remote team of dedicated Business Customer Solutions Partners situated within the ACC branch network across Counties Manukau, Tauranga and Hamilton. My team focused on delivering targeted, account managed services to businesses, intermediaries, partners and associations (including workplace injury prevention and management advice).A key part of my role was also managing projects within the Intermediary, Digital and Customer Services Portfolio on behalf of the leadership team, and developing a strategic approach to intermediary engagement nationwide which act on behalf of over 400,000 businesses.

As Team Manager Customer Experience, I lead a dedicated team of Customer Experience Representatives in ACC’s Northern Contact Centre. Achievements include:- Design and implementation of a Continuous Improvement Framework for 150 staff members, to influence and promote a growth mindset culture. Products included defined roles and responsibilities, a central idea repository, lean canvas (A3), a Continuous Improvement toolkit and benefits management. - Lead the implementation of a Customer Experience (CX) Framework across the Northern and Southern Contact Centres- Managed the Digital Portfolio and lead the social media channel pilot across the centre.- Improvement in KPIs including after call work (ACW) through data analysis, optimisation, side by side coaching, development and genuine engagement with my incredible team.

Within this role, I managed a team of thirteen across the multiple streams of Sales Admininistration and Support.My team managed account reconciliations, claims, rebates, commissions, billing and residual balance in tandem with the Credit Services teams across NZ, AU and GOGI (Global Operations Global Ingredients).Key responsibilities included creating a trusted customer experience through operations management planning (AOM), people development, recruitment, continuous improvement, project management, documentation/policy review, standardisation initiatives, KPI management, audit items and fostering a team culture that was innovative and boundary-less.I was able to implement many successful initiatives which contributed to improving working capital, whilst building and enhancing the capabilities of my team. Key achievements involved successfully transitioning a business unit that was being disestablished through restructure (Melbourne AU to Hamilton NZ), centralising the management of multiple financial transactions, efficiency improvement which resulted in capacity gains and working with multiple stakeholders to improve end to end processes.

Over the course of nearly six years, I was responsible for the management of a vibrant, fast paced retail store, which often involved me dual managing stores and acting as key support for the wider team. As a Senior Manager in the business, I was often the first point of contact for support and would assist with the induction of new Store Managers across the North Island.I managed a team of up to 13 over peak periods, and was responsible for sale budgets, loss prevention and talent development to ultimately create a customer experience like no other.Key responsibilities included establishing strong customer rapport, stock-take co-ordination, recruitment, roster/leave management, visual merchandising, KPI analysis, performance reviews/management and staff development.

Diploma Of Business Management & Team Leadership

Nzqa Certificate Of Performance - Drama Major, Visual And Performing Arts