Tilly Beresford Email & Phone Number

Thornleigh

Healthcare Sector - Responsible for the oversight, quality control and supervision of projects and programs

Level 5, 29-57 Christie St, St Leonards, Nsw 2065

Responsible for: - Working alongside the Trimble FSM sales team to ensure excellent presales support throughout the entire sales process- Ensuring the technical and functional design of the product aligns with the customer’s requirements- Ensuring all technical, functional and business-based information issued to the customer - whether in presentations, written proposals, documentation or demonstrations - is consistent and of high quality- Engaging with customers on a functional and business level; working alongside direct sales, alliances and partners in a multi-level sales environment- Making sure all partners and alliances that are representing Trimble have the appropriate knowledge, tools and access to provide first class presales support

Level 5, 29-57 Christie St, St Leonards, Nsw 2065

Responsible for:- Working with Account Manager to set goals and objectives to improve the SLAs for our customers, resulting in improved output and greater engagement, especially with Telstra- Telstra Extended Warranty Management and Negotiations, including working with internal operations staff and Telstra on requirements to fulfil existing contract and implementing new HW for trial purposes to prove POC for Hardware Refresh- Implementing and training team on new systems and functions (Product Builder, Field Service Alerts, and iSupport Portal)- Overall management of operations team to ensure improved day-to-day processes to improve KPI results – including Sales Team Order process, Telstra Maintenance and Inventory- Installer Management and engagement for both projects and Telstra Maintenance – including signing new installers and assisting existing installers to change their structures

Sydney, Australia

Responsible for:- Performing annual internal audits to the COPC-2000 CSP Quality standard. The COPC-2000® CSP Standard is the only truly globally accepted Standard for managing contact centre operations, to drive improvements in service, quality and cost- Assessing compliance to the standard and report findings that include documented evidence of “compliance” and “non-compliance” in COPC Evaluation Tool- Reviewing, auditing and recommending performance improvement based on COPC-2000 CSP Standard- Ensuring COPC-2000 CSP deployment in newly implemented and existing operations, providing a proven compliant baseline for managers to follow- Providing and equipping individuals, especially supervisors, managers and support staff with COPC knowledge- Preparing for external audits. Preparations include weekly meetings with Programs going for certification, review of all categories of the COPC standard, engagement with the external auditors.

Sydney