John Tily Email & Phone Number

Tauriko, New Zealand

Rotorua, New Zealand

London, United Kingdom

As a Assistant Sales Manager with DEBENHAMS, I utilized daily reports for evaluating and improving key performance indicators (KPI) to apply effective strategic and commercial management. I collaborated with Sales Manager to schedule staffing levels whilst planning holiday and weekend cover. I conferred closely with merchandising department for delivering impeccable assistance to the management team in maintaining ownership of the stock package.The following are highlights of the value I’ve brought during this tenure:✯ Boosted conversation rate to 70% by upselling Debenhams accounts (MasterCard) on regular basis for the walk-in customers.✯ Provided executive level leadership to a team of sales advisors and identified new work opportunities for enhancing overall work efficiency to add value to customers.✯ Assumed as a primary point of contact for handling effective communication with vendors and received deliveries from suppliers.

Brent Cross, London

Dubai, United Arab Emirates

As a Relationship Manager with Standard Chartered Bank, I oversaw functions associated with addressing client needs, developing financial plans, and delivering optimal client satisfaction. I supported high-quality sales, supply, and customer service processes. I offered effective services to client with a professional aptitude and in a timely manner.The following are highlights of the value I’ve brought during this tenure:✯ Generated revenue of over AED 800,000 by upselling and cross selling personal loans and renewing contracts.✯ Fostered and maintained congenial working relationship with key decision makers for devising and applying strategies to retain accounts.

Bengaluru, Karnataka,

With Transworks Private Limited, my responsibilities included receiving calls, logging jobs, understanding their issues, trying to resolve them over the phone and help them further with remote sessions.The following highlight of the value I’ve brought during this tenure:✯ Responsible for taking incoming calls from users and provided telephonic support to the users who were facing issues with their Windows machines.✯ Was a part of a team which supported users across multiple nations such as US, Canada and Europe.✯ Guided customer troubleshooting efforts to identify products that have technical issues and issue service calls✯ Supported users using different versions of Windows and escalated jobs as required to Senior technicians(tier 3).

Master Of Science, Msc Global Marketing

Master Of Business Administration - Mba, International Business

Bachelor'S Degree, Information Technology