Tim Earl Email & Phone Number

Melbourne, Victoria, Australia

Victoria, Australia

Melbourne, Australia

• Assisting all government and corporate customer’s booking including domestic and international requests of flights, accommodation, car hire and transfers within company policy and guidelines in a timely and efficient manner.• Handling and following all aspects of travel reservations for a diverse customer base• Promoting services and products according to customer needs• Resolving issues and problems with professionalism including crisis management and last minute/urgent travel requests. • Ensuring that all Q’s are cleared, that ticket time limits and met and Domestic and International tickets issued correctly. • Strict adherence to Government Travel Policy or Corporate Travel Policy to ensure that all aspects of travel policy are being adhered to.

Melbourne, Australia

• Leading a team of 5 professionals in providing corporate services to organisations• Mentoring employees and conducting appraisals to identify their training needs• Organizing and reporting data related to team statistics• Inspiring the team toward objectives achievement and maximising products sales• Managing travel expenses and performance• Handling VIP bookings and ensuring that the related travel requirements are met• Maintaining comprehensive, up-to-date product knowledge so as to support the team efficiently• Building rapports with customers and other stakeholders and create positive relationships• Developing new business through customer service, agent productivity, profitability and operating procedures• Advise the staff on travel requirements and procedures in adherence to the travel policies and regulations