Tim Adkisson Email & Phone Number

Chicago, IL, US

Naperville, Illinois, United States

Leader of the claims management lifecycle for nearly 1.5 million home warranty customers across 43 states, driving excellence in handling home warranty claims and managing underwriting budget exceeding $100 million.

• Went through full diligence to acquire a leading light battery manufacturer in the personal electric vehicle market including; finance & operations assessment, competitive landscape picture, and market potentiality.
• Authored "Power of Analog Thinking," a book dedicated to exploring and elucidating the benefits of analog thinking in problem solving and decision-making processes in a world where people are increasingly thinking in.

Chicago, Illinois, United States

• Led a global team of 450 professionals across the US, Ireland, and India to streamline end-to-end claims workflows and implement strategic innovations, achieving substantial improvements in operational quality and.
• Optimized workflows for 30K+ claims employees and vendor partners, successfully reducing monthly contingent vendor expenses by $450K and enhancing customer and financial outcomes.
• Drove significant cost savings by transitioning 250 roles to offshore teams in India and Ireland, coupled with optimizing vendor partnerships, resulting in annual savings of over $10M.
• Spearheaded the introduction of a new quality management system in one of the company’s largest divisions, utilizing less than one-third of the projected resources and integrating advanced data science to preemptively.
• Led the overhaul of contact center operations, consolidating approximately 5K FTEs to a single vendor across 4 international sites, which streamlined operations and improved service delivery metrics.

Chicago, Illinois, United States

• Championed Allstate's commitment to becoming the most equitable and diverse organization, focusing on the Veteran category, and significantly increasing veteran recruitment and retention, which enhanced organizational.
• Spearheaded member engagement initiatives that boosted participation and strengthened community ties within the organization, emphasizing the value and contributions of veterans.
• Led charitable giving efforts, successfully raising substantial funds for veterans' causes, highlighting the organization's dedication to supporting and giving back to the veteran community.
• Redefined and elevated the role of the diverse veteran demographic within Allstate, positioning it as a critical asset worthy of strategic enterprise investment and development.

Northfield, IL

• Oversaw Claims CI & QA department as a strategic and operational leader, managing a P&L of approximately $54M and directing a team of over 600 to achieve annual cost-saving targets exceeding $10M across auto, property.
• Championed cultural shifts towards TQMS, Kaizen, and LEAN management, dismantling outdated CI programs to focus on streamlined problem identification, structured resolution systems, escalation paths, and benefits.
• Initiated a partnership with a startup AI vendor, leading to board-approved Phase 1 investment of $8M for technology expansion, focusing on data-driven process optimization for radical business simplification.
• Led a competitive RFP process that secured a combined CI and quality platform, aligning with strategic visions and realizing technology expense savings of over $1.1M.
• Achieved a 30% reduction in human capital expenses while maintaining review and re-inspection volumes, resulting in $19M in annual savings through the integration of automated and digital solutions.
• Managed the successful integration of the Esurance quality team into the Allstate QA program, sharing best practices and enhancing operational efficiency.

Hoffman Estates, IL

• Senior business leader for multi-disciplined organization consisting of supplier quality, technical support, training, service quality, data science and parts supply chain for the nation’s largest in-home service.
• Senior Leader for 625 engineers, technicians, and support associates operating out of 6 states in a matrixed organization with merchandising, development, marketing, service and protection agreement businesses.
• Strategic and operational leadership for technical support call centers, knowledge management system and self service programs geared towards reducing total customer support expense.

Hoffman Estates, IL

• Leader of Kenmore/Craftsman vendor base and all Sears BUs to improve product quality, installation, serviceability, warranty expense, and life of product support for all Sears sold serviceable product.
• Technical Product leader for Sears and Kenmore/Craftsman brands in the serviceable consumer goods industry.
• Chief Supplier Quality Director driving improvement for the quality, design, manufacturing and service of House Brands.

Hoffman Estates, IL

• Leadership of all Quality and Engineering special projects across all Product Categories including deployment of first Connected Kenmore Major Appliance.
• Acted as thought leader for connected product ecosystem and working partner for connectivity development.
• Served as interim director for Sears National Calibration Laboratory, independent business with PNL of 1.2M.

• Leadership, strategy and special projects for engineering and quality group for all home appliance lines.
• Work with all Sears business units and Vendor base to improve product quality, installation, serviceability, warranty expense, and life of product supportQEM for Kenmore working with key suppliers (Whirlpool, LG.
• Use Six Sigma principles and SWA to identify and resolve quality issues, while working to improve repair efficiency.

• Deployed with the 375th Chemical Co. for Operation Enduring Freedom 2003-2004 (Active Duty)
• Operation of the M31-A2 BIDS (Biological Integrated Detection System)- identification of Biological Warfare Agents
• Delta Team and Squad Leader of 2nd Platoon- 342nd Chemical Company
• Appointed Retention NCO and RSO for the 375th Chem. Co by the Company Commander J.

Managed all aspects of local business for world’s largest RR for 13 local customers and interchange to 2 foreign railroads. Supervised 9 managers and 300+ local and through freight employees laying over 3 million concrete ties in 6 months.

Analyzed/optimized transportation facilities, services, processes, travel patterns, volumes, and economic activity

General Engineering, Design, Mechanical, Electrical And Materials Engineering

Activities and Societies: Phi Delta Theta, Illini Military Club

Bachelor Of Engineering (B.E.), General Engineering