E by Equinox (Madison Ave)East 61st Street

E by Equinox (Madison Ave)

West 92nd StreetInstruct front desk team on handling daily operating procedures.Introduce guests to the gym and the Equinox brand.Volunteer to handle escalated inquiries.Help rectify any internal tech issues at the desk.Create and help complete repair tickets for the maintenance team.

West 92nd StreetWelcomed members and guests. Updated membership account information. Answered inquiries over the phone. Corresponded with all departments regarding club services.

While employed with Tishman Speyer, I covered our client's Office Manager role. Here are some of our responsibilities:-Be the point person for all office facilities and management inquiries-Manage Office Renovation project-Budget and execution of events, both internal and external-Maintain a professional, organized office environment-Collaborate with TS PMO team for building compliance-Complete detailed expense reports including tracking receipts and charge codes-Order office supplies and help maintain proper inventory

-10 Rockefeller Plaza PMO: Holiday 2021 -Coordinate Renovation of Concourse Floor-Resolved inquiries from tenants of all TS buildings in Rockefeller Center -Created keycards and granted access through building system for tenants and employees -Corresponded with control board and engineers requiring immediate aid -Organized and approved compliant vendors for access throughout Rock Center -Posted daily access memos to advise security of approved guests -Trained and supervised employees working at lobbies and housekeepi

Assisted in office move from Chelsea to Wall StreetInventory management of beverages, snacks, and office supplies Managed calendars for all in-person meetings Prepared audio/video setup to ensure smooth videoconferencing Coordinated supply orders for electronics and stationery Directed housekeeping team keeping the showroom and factory floors up to company standards. Maintained product inventory, shipments, returns, and repairs of hearing equipment Onboarded new employees, set up desks, laptops, and other equipment Print and assemble manuals and other forms

Oversee the upkeep of supplies. Coordinate partnerships with outside vendors. Administer proactive outreach emails for product insight and reduce expenses. Conduct meetings to present customer inquiry trends. Serve as the primary phone contact and online chat client.

Monitored the log of positive reviews and designed surprise experiences. Created social media contests and giveaways. Presented case studies to display the benefits of delights.

Assisted in customer retention research projects. Managed team return and fraud platforms. Handled internal operational tasks manually to complete customer orders and returns and formulate efficient solutions.

Served as the immediate resource for all customers' inquiries. Solved customer issues with support from fulfillment, merchandising, engineering, and design teams. Presented initiatives to improve the support experience.

Monitored productivity of the adjustment team. Revised workflow to cater to the needs of the team while operating at high efficiency. Operated as the lead contact for our clients and stakeholders.

Transferred data from printed claims onto our online database. Verified data by comparing it to source documents in collaboration with team billers. Perform regular backups for data preservation.

Directed billers to find specific documents. Maintained machines at optimal levels for employee support. Handled inbound and outbound correspondence and contacts from supply vendors.

Interacted with all parties for a seamless experience. Coordinated events and appointments. Monitored all administrative work at the office of the director and bursar. Managed all correspondence and payments from students. Oversaw all facility operations and needs for the building and staff.

Managed the office of the director. Coordinated events and meetings. Other administrative work included bookkeeping, organized documents for trend analysis, public relations duties, and scheduled travel arrangements.